Admissions Caseworker

12 Month Contract With A Local Authority

To provide high-quality administrative and casework support within the School Admissions Team, ensuring admissions applications are processed accurately, efficiently and in accordance with statutory requirements, policies and procedures.

The postholder will manage a varied caseload of admissions applications, provide advice and guidance to parents, carers and schools, and maintain accurate records to support the effective delivery of the Council's Admissions Service. The role requires excellent organisation, attention to detail and the ability to work within a fast-paced environment while managing competing deadlines.

Key Responsibilities

Admissions Case Management

• Process school admissions applications in accordance with relevant legislation, policies and procedures.
  
  
  


• Manage an allocated caseload of admissions applications and enquiries.
  
  
  


• Assess applications and verify supporting documentation and evidence.
  
  
  


• Ensure decisions and actions are completed within required timescales.
  
  
  


• Monitor case progress and proactively manage deadlines.
  
  
  


• Maintain accurate case records and admissions databases.
  
  
  

Customer Service & Stakeholder Support

• Act as a point of contact for:
  
  
  
  • Parents and carers
    
    
    
  
  
  • Schools
    
    
    
  
  
  • Educational settings
    
    
    
  
  
  • Internal departments
    
    
    
  
  
  • External stakeholders
    
    
    
  
  


• Respond to enquiries by telephone, email and written correspondence.
  
  
  


• Provide clear advice and guidance regarding admissions processes and procedures.
  
  
  


• Handle sensitive and confidential information appropriately.
  
  
  


• Deliver excellent customer service in challenging or complex situations.
  
  
  

Administration & Reporting

• Prepare reports, correspondence and case documentation.
  
  
  


• Update and maintain case management systems and records.
  
  
  


• Ensure all information is recorded accurately and in a timely manner.
  
  
  


• Support administrative and project-related activities within the service.
  
  
  


• Assist with data collection and performance monitoring activities.
  
  
  


• Contribute to service improvement and process development initiatives.
  
  
  

Team Working

• Work collaboratively with colleagues to support service delivery.
  
  
  


• Support the wider Admissions Team during peak periods.
  
  
  


• Adapt to changing priorities and workloads.
  
  
  


• Contribute positively to a busy and fast-paced team environment.
  
  
  

Requirements

Essential

• Previous experience within administration, casework, customer service or a similar office-based role.
  
  
  


• Excellent organisational and time management skills.
  
  
  


• Strong attention to detail and accuracy.
  
  
  


• Experience managing a workload with competing deadlines.
  
  
  


• Excellent written and verbal communication skills.
  
  
  


• Experience handling confidential and sensitive information.
  
  
  


• Strong customer service skills.
  
  
  


• Good IT skills including Microsoft Office applications.
  
  
  


• Ability to work independently and as part of a team.
  
  
  


• Ability to adapt to changing priorities in a fast-paced environment.
  
  
  


• Resilient, flexible and able to work under pressure.
  
  
  

Desirable

• Experience within education admissions or school admissions services.
  
  
  


• Experience within Children's Services or Local Government.
  
  
  


• Experience using case management systems.
  
  
  


• Experience providing administrative or project support.
  
  
  


• Knowledge of admissions processes and statutory requirements.
  
  
  

Additional Information

• Location: Walsall (Hybrid Working – Approximately 2 Days Per Month On Site)
  
  
  


• Hours Per Week: 37 Hours
  
  
  


• Payment Frequency: Bi-Weekly Payments