Admissions Officer

The Admissions team provide prospective and progressing students with outstanding advice and guidance to ensure the application experience is of the highest quality.

Exceptional customer service skills are a must; a proportion of the work involves dealing with enquiries by email, over the phone and face-to-face. The Team also visit local schools and provide valuable information to prospective students at Careers Fairs.

The successful candidates must be comfortable multi-tasking in a fast-paced working environment.

Our client is looking for someone with a great approach to teamwork and a friendly style. Your attitude is as important as your experience, you will need to be enthusiastic about education and working with young people. The successful candidate will be a fast learner with excellent attention to detail, equally capable of working on their own projects or contributing to team tasks.

MAIN PURPOSE OF JOB

To provide a responsive and efficient admissions service to prospective students, ensuring that all applicants receive up-to-date, comprehensive, impartial and client - centred initial information and advice.

DUTIES AND RESPONSIBILITIES

• Provide information and advice about education and training opportunities at the site to current or prospective students and apprentices to inform their course choice.
• Answer enquiries about site courses via telephone, email, web chat and in person ensuring enquirers receive a comprehensive and accurate response.
• Provide practical advice and assistance with the completion of application forms and enrolment documentation, as required to meet individual applicant's needs.
• Make timely and appropriate referrals to specialist staff within the site or to external agencies as necessary to meet individual applicant's needs.
• Maintain appropriate records, including details of student enquiries, applications and offers.
• Support the full application and enrolment process for all provision, including correspondence with applicants to ensure a positive experience and processing application and enrolments where applicable.
• Stay abreast of changes in policy, expertise or expectations from external agencies where relevant to advice and guidance, student experience and career opportunities
• Work with curriculum teams to update knowledge of the provision on offer and how it links with career progression, student's intended destination and the local employment market
• Support events and activities such as open days, course introduction meetings, advice and guidance sessions, course promotion and taster events.
• Send out information and respond via all channels within agreed service timescales in support of our client's recruitment activity
• When appropriate, meet with students to offer impartial advice and guidance and assess an applicant's suitability in accordance with entry criteria.
• Develop and improve service standards, approaches to providing information and guidance and the applicant's experience.
• Maintain links with curriculum teams to update course knowledge and follow up on student queries or difficulties, reporting back to the team on a regular basis.
• Offer the full admissions service across all campuses and where required at events and community venues.

GENERAL AND COLLEGE RESPONSIBILITIES

• Participate actively and flexibly in a range of site-wide activities, such as duty rotas, enrolment and marketing events and staff and student activities.
• Participate in team training and development to update skills and knowledge.
• All employees have a general duty in law to take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions.
• Understand and be committed to the Health and Safety Policy statement and the site's safety priorities and be aware of his/her contribution to such priorities.
• Be aware of and comply with the health and safety legislation and other requirements that are relevant to his/her post.
• Demonstrate commitment and enthusiasm to promote the principle of equality and diversity in employment and service delivery;
• Be familiar with and promote the Equality and Diversity Policy
• Be familiar with Safeguarding requirements as outlined in the Safeguarding Policy and comply with its requirements to safeguard and protect the welfare of children, young people and vulnerable adults.

Connect2Employment is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Employment is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.