Advanced Associate, Quality Assurance

Description

ffective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

As Advanced Associate, Quality Assurance, you will manage quarantine processes, monitor operational quality, analyse data, support audits, and help ensure compliance with ISO 9001, ISO 27001, and ISO 22301 standards. You will work closely with operational teams to identify issues early, improve processes, and maintain high-quality service delivery.

Key Responsibilities:

• Manage and prioritise work within the Quarantine Management System (QMS).
• Resolve quarantine issues within agreed SLAs and provide stakeholder updates.
• Ensure accurate, consistent data management and reporting.
• Support quality audits, compliance activities, and corrective actions.
• Analyse operational data to identify trends and improvement opportunities.
• Drive continuous improvement initiatives and quality-focused behaviours.
• Investigate production issues and support resolution teams.
• Contribute to quality system documentation, implementation, and enhancement.
• Support operational projects and provide cross-functional coverage when required.

What You'll Bring

Essential

• Strong communication and stakeholder management skills.
• Excellent attention to detail and customer focus.
• Ability to work under pressure and meet deadlines.
• Understanding of ISO 9001, ISO 27001, and ISO 22301 standards.
• Experience in quality, operations, or process-driven environments.
• Experience managing and coordinating temporary staff in a fast-paced operational environment.
• Knowledge of examination processing (electronic and traditional).
• Strong Microsoft Office skills, particularly Excel for data analysis.

Desirable

• Audit, report writing, and data analysis experience.
• Exposure to production or processing systems.

Success in This Role

You'll help ensure operational quality, timely resolution of exceptions, compliance with industry standards, and continuous improvement across the business.

Key Attributes: Proactive, adaptable, reliable, collaborative, quality-focused, and committed to delivering excellent customer outcomes.

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience. We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity. The information you provide will stay confidential and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.