Advice and Triage Worker

Role:                               Advice and Triage Worker

Location:                        Wakefield (5 mins from Westgate station)

Salary:                            £14.34 ph PAYE or £18ph umb

Contract:                      Temporary- possible permanent role

Hours:                            Full-time 35 hours per week. 3 days from the office and 2 days from home – (Friday from home and either Tuesday, Wednesday or Thursday)

Are you organised, compassionate and passionate about supporting victims and survivors of domestic abuse? We’re looking for a Triage/Administrator to join a busy domestic abuse service in Wakefield.

You’ll combine administration, referral triage and case management support, acting as an initial point of contact for victim-survivors and providing information, advice and guidance to service users, professionals and partner agencies.

What You'll Be Doing

Acting as the initial point of contact and triaging standard-risk referrals and self-referrals - Helpline
Providing information, advice and guidance to service users and professionals
Managing referrals, emails, telephone enquiries and case management records
Identifying and responding appropriately to safeguarding and risk concerns
Supporting multi-agency working, including MARAC, DRAM and IDART
Maintaining accurate, confidential and GDPR-compliant records
Providing general administrative support, preparing reports, letters and meeting minutes
Attending team, case management and external meetings as required
Supporting the smooth day-to-day running of the serviceWhat We're Looking For

Knowledge and understanding of the issues facing women who have experienced domestic violence and abuse and/or sexual violence.
An understanding of the impact of multiple, intersecting oppressions (e.g., sexism, racism, homophobia, ableism, etc) and the consequent barriers for some survivors of domestic abuse to accessing services.
Knowledge and understanding of trauma and trauma symptoms.
At least two years’ experience working within the domestic abuse sector (desirable).
Experience in conducting needs and risk assessments.
Experience in providing needs-led support to clients with a variety of support needs.
Experience in building and maintaining partnerships with other agencies.
DBS dated within the last 12 months or on the update serviceSupporting Futures Consulting acts as both an employer and an agency
Only candidates based in UK and eligible to work in UK are allowed