Advice Caseworker

The Community Safety Net project
is designed to provide a vital safety net for vulnerable communities. By providing
high quality, person‑centred welfare benefits, debt and housing advice to individuals and
families experiencing financial hardship or crisis, supporting them to
understand their rights, access their entitlements and improve their financial
stability.

As a
Caseworker, you will support people to understand their rights, access their
full entitlements and improve their financial stability. You will work
sensitively with individuals who may be vulnerable or distressed. You will also
connect clients with NCA’s other support projects providing Integrated and
Holistic support.

You will manage your own caseload, support
benefit applications and income maximisation, provide practical housing and
debt advice, and empower clients to increase their financial resilience. You
will ensure advice is accurate, timely and clearly recorded in line with
project and funder requirements.

Requirements

Main
Responsibilities and Skills:

• Able to manage a
varied caseload and prioritise urgent matters effectively
• Calm and professional when working with vulnerable or distressed clients
• Emotionally resilient with the ability to maintain appropriate professional
boundaries

• Confident using
online benefit systems and case management software
• Strong organisational skills and attention to detail
• Proactive and solution -focused approach
• High level of integrity and commitment to confidentiality
• Ability to communicate in community languages (e.g. Punjabi, Urdu, Bengali)
would be advantageous when supporting diverse communities.

• Able to work
independently while contributing positively to a team

Benefits