Advisor

Welfare Advisor

£28,000 - £30,000 (depending on experience)

Glasgow

4-Day Working Week, Mon to Thu OR Tue to Friday

Hybrid Working Available

Reporting to Team Managers and Senior Leadership Team

Reed is recruiting for an experienced welfare advisor to join a local Glasgow charity that specialises in providing a variety of financial and welfare advice to clients.

The main purpose of this role is to deliver a comprehensive financial inclusion service to clients and advocate on their behalf in order to maximise the best possible outcome and ensure the correct support is given. The Welfare & Financial Advisor will be advising on a range of matters including benefits, universal credit entitlements, debt, housing, energy, court hearing, and tribunals.

The duties of this role are:

• Consulting with clients to establish financial and debt situation, through face-to-face meetings, telephone calls, or emails.
• Providing benefit checking and financial capability service to ensure monetary maximisation.
• Delivering guidance, information, representation, and support in the areas of welfare benefits and money advice.
• Communicating effectively with third parties on behalf of clients, including creditors and benefit authorities.
• Organising 3 appointments per day and managing a case load efficiently.
• Signposting clients to other relevant specialist resources where appropriate.
• Maintaining accurate computer records and using AdvicePro Case management system.

To succeed in this role, you will need:

• Previous experience in the advice sector and a background in providing financial inclusion service to clients.
• The ability to identify and understand a clients’ financial issues, and to develop a comprehensive advisory plan to assist them.
• Expert and up-to-date knowledge of current legislation relevant to the financial inclusion sector.
• Excellent verbal, written communication, and numeracy skills as well as knowledge of IT systems (ideally advice case management software).
• A tenacious and resilient disposition that brings a deep understanding of the challenges faced by clients.

What this role offers:

• A competitive salary of between £27,000 and £30,000 depending on experience.
• A 4-day working week, either Monday to Thursday, or Tuesday to Friday.
• Hybrid working, with up to 2 days working from home per week.
• 32 days holiday.

This is a fantastic opportunity for any experienced advice professional looking to grow and thrive in a high performing environment that is both challenging and extremely rewarding.

If this sounds like the right opportunity for you then apply here with a copy of your CV.

Good luck!