After Care Specialist

After Care Specialist
Location: Hayes, Middlesex
Salary: £30,000

Full-Time: 40 hours per week (shift rota Monday–Sunday, 08:00–19:00)

Are you passionate about delivering great customer service and making a real difference to customers’ experiences? We’re looking for an After Care Specialist to join a friendly, proactive team in Hayes.

In this role, you’ll play a key part in supporting customers after they’ve received their purchases, ensuring they’re happy with their products and helping to resolve any issues. You’ll be the reassuring voice at the end of the phone and the friendly reply to a review, making sure our customers feel valued and cared for.

What we’re looking for:

• Experience in customer service, aftercare, or a similar role (retail, consumer goods or e-commerce ideal)
• A confident communicator with a warm and professional approach (phone, email, chat & social media)
• A proactive and organised team player who can manage their workload
• Someone who loves problem-solving and takes pride in getting things right for customers
• Comfortable using CRM systems (D365 experience is a bonus)
• Adaptable, positive, and open to learning new things

What you’ll be doing:

• Calling customers after delivery to check they’re happy and confident with their purchase
• Helping customers who are thinking about returning products, providing support during their trial period
• Handling product queries, delivery issues, and fault reporting
• Managing returns and refunds, making the process as smooth as possible
• Responding to customer reviews on Trustpilot and comments on social media
• Logging accurate notes and updates in the CRM system (D365)
• Collaborating with other teams to solve customer challenges
• Getting involved with continuous improvement and sharing your ideas

This is a great opportunity to join a supportive and growing business where customer satisfaction is at the heart of what they do. If you’re ready to bring your energy and customer service skills to a business that values your contribution, I’d love to hear from you.

Apply now to start making a difference!