After Sales and Service Co-ordinator

Job Title: After Sales and Service Co-ordinator

Location: Leighton Buzzard

Contract Details: Permanent, Full-time

Hours: Monday to Friday, 8am - 5pm or 8:30am - 5:30pm (1 hour lunch break)

Salary: £32,000 per annum

About Our Client:
Our client is a leading player in the manufacturing and production industry, known for their commitment to excellence and customer satisfaction. As part of a global organisation with a turnover of £1bn, this is an exciting opportunity to join a dynamic team dedicated to delivering outstanding after-sales service.

Benefits & Perks:

• 25 Days Holiday + Bank Holidays
• Contributory Pension Scheme (Company 7% / Employee minimum 3%)
• Life Insurance (Death in Service Benefit calculated at 4x annual salary)
• Travel Insurance (extendable to family members)
• Private Health Care Scheme (available after 6 months)
• Company Events and Team Building Activities

Responsibilities:

• Deliver exceptional customer service and maintain strong relationships with clients.
• Maximise opportunities to enhance contract service agreements.
• Continuously improve systems and procedures to boost customer satisfaction.
• Coordinate daily service and repair visits for engineers.
• Process engineers' worksheets up to invoice approval stage.
• Generate and manage invoices and credits for all service functions.
• Ensure parts are sourced from the correct stock locations.
• Create quotations for repair work based on service engineers' reports.
• Assist with purchasing functions and booking travel for the service team.
• Handle telephone and email enquiries professionally.

Essential skills:

• Proven experience in a customer service or after-sales role.
• Strong organisational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite.
• Ability to work collaboratively in a team-oriented environment.
• Car owner with a full driving licence, with a willingness to travel occasionally.

How to apply:
If you are passionate about customer service and ready to make a difference in a thriving organisation, we want to hear from you! Please apply now!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.