After Sales Care Representative

Love Finance:  After Sales Care Representative – Permanent – Full Time – Birmingham City Centre – Office Based - £25,000 to £30.000 per annum  

About Love Finance

At Love Finance, we make business lending simple, honest, and effective. We’ve proudly earned a 5/5 Trustpilot rating and empowered thousands of SMEs through flexible, fast, and customer-friendly finance solutions. lovefinance.co.uk

We’re building a team that embodies our ethos — putting customers first and turning satisfaction into advocacy, and looking for an After Sales Care Representative to enhance our continued success.

Role Purpose

As our After Sales Care Representative, you will be the essential bridge between our customers and our brand after a transaction. Your mission is to ensure every client’s journey ends on a high, capturing feedback, driving positive online reviews, and cultivating long-term advocates of Love Finance.

Key Responsibilities

• Engage with customers post-sale to measure satisfaction and capture insights on their experiences.
• Follow up on Trustpilot invitations sent via HubSpot, encouraging high response rates and 5★ reviews.
• Record, analyse, and share customer feedback, trends, and areas for improvement.
• Work closely with Account Managers, PR, and the wider Customer Experience team to feed into our NPS strategy.
• Identify patterns or customer pain points and propose enhancements to our after-sales processes.
• Support the target of achieving and consistently sustaining review volumes at or above our August/September benchmarks.

What We’re Looking For

• A real passion for customer success and fostering exceptional relationships.
• Outstanding communication - warm, professional, and persuasive.
• Highly organised and self-driven; able to manage follow-ups and pipelines independently.
• Experience in customer service, client success, or similar roles (automotive or finance exposure is a plus).
• A proactive mindset, always looking for ways to improve, delight, and advocate.

What’s In It For You

• Be a core part of shaping Love Finance’s reputation and customer experience.
• Work in a collaborative, high-energy culture that values your voice and impact.
• See direct results from your work — in reviews, NPS, and customer retention.
• Receive great training, support, and growth opportunities.
• Competitive salary, benefits, and the chance to work with a rapidly scaling financial brand in Birmingham.