After Sales Manager

An exciting opportunity has arisen for a After Sales Manager with automotive / car dealership experience to join a dynamic business in the retail automotive sector known for their ambitious growth plans and strong operational focus. This role offers salary range of £45,000 - £55,000 and benefits.

As a After Sales Manager,you will beoverseeing service and parts operations while driving performance, improving departmental efficiency, and maintaining customer satisfaction within a busy dealership setting.

You will be responsible for:

• Managing daily service and parts operations across the site.

• Leading and motivating advisors, technicians, and parts staff.

• Handling escalated customer issues with professionalism and clear resolution strategies.

• Driving departmental KPIs, including labour sales, parts turnover, and workshop efficiency.

• Ensuring compliance with all legal, warranty, and industry standards.

• Monitoring costs and delivering improved profitability.

• Coaching and developing your team to perform consistently.

What we are looking for:

• Previously worked for 5+ years' experience as a Service Centre Manager, Service Manager, Aftersales Manager, Parts and Service Manager, Automotive Service Manager, Service Operations Manager, Service & Parts Manager, Customer Service Manager, Workshop Manager, Vehicle Service Manager or in a similar role.

• Must have automotive / car dealership experience.

• Solid understanding of automotive regulations, consumer rights, and warranty procedures.

• Demonstrated ability to resolve customer concerns calmly and professionally, focusing on positive outcomes.

• Confident in leading and motivating teams within a dynamic, high-demand dealership setting.

• Valid UK driving licence.

Shift:

• Monday - Friday: 08:00 - 18:00
• 2 Saturdays per month

What's on offer:

• Competitive salary

• Monthly bonus scheme based on performance

• Opportunity to join a high-performing dealership with strong sales volume

• Career development within a forward-thinking automotive group

• Staff benefits including discounts on servicing and MOTs

• Collaborative and supportive team environment

This is an excellent opportunity for a After Sales Manager to take the next step in dynamic field..

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