After Sales Service Delivery Manager

Service Delivery Manager

Job Type : Full-time

Location: UK (with travel to customer sites as necessary)

Are you an Aftersales Service Delivery Manager looking to join a rapidly growing team? The ideal candidate will have a strong background in telecommunication technologies, operational business processes, and customer support. With a focus on driving service excellence and customer satisfaction, this role is pivotal in enhancing service delivery and support operations.

Day to day responsibilities:

• Write processes and procedures for customised support services.

• Assist with the creation of customer training on in-life services procedures.

• Act as a business driver to improve both the customer’s and our internal operations.

• Understand the customer’s internal business functions and culture.

• Build and maintain relationships with the customer’s internal management.

• Serve as the single point of contact for operational issues, effectively managing crises.

• Represent customer needs to post-sales support teams and relevant organisations.

• Travel to site visits, presenting operational issues/activity, customer satisfaction, and gap analysis.

• Provide regular updates on critical issues.

• Coordinate conference calls to provide status reports to the customer.

• Work with Service Delivery/Services Management to ensure seamless delivery of services and support.

• Project manage process improvements both internally and within the customer’s operation.

Required skills:

• 4-6 years of related customer support experience, project management experience, or business experience.

• Strong project management skills with the ability to work in a cross-functional, multi-disciplined matrix environment.

• Excellent influencing and negotiation skills.

• Exceptional written and oral communication skills at all levels of the organisation.

To be considered for this role, please apply online now.