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After Sales Team Leader

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Job Description - After Sales Team Leader

Sales Support Coordinator – Healthcare Solutions

Location: Havant, Portsmouth
Salary: £30,000-35,000 + Profit Share + Benefits

Are you a proactive, commercially minded leader with a background in servicing or after-sales? Do you thrive in a fast-paced, customer-focused environment where no two days are the same? If so, we want to hear from you.

About the company:

We’re working with a growing healthcare equipment provider to find an After Sales Team Leader to lead their servicing function. This is a key role within the operations team, responsible for managing a small team, and coordinating third-party engineers across the UK, ensuring customers receive world-class support post-purchase.

What you’ll be doing:

  • Leading and developing the servicing team, including scheduling, performance management, and resource planning
  • Managing reactive and preventative maintenance, repairs, and servicing contracts
  • Acting as the main point of contact for all after-sales queries, ensuring timely, professional responses
  • Promoting servicing packages and identifying upsell opportunities through a consultative, account management approach
  • Collaborating closely with the sales team to prevent complaints and enhance customer satisfaction
  • Driving continuous improvement and contributing to the growth of the servicing function
  • Proven experience in a servicing, after-sales, or field engineering environment (healthcare sector experience is a bonus, but not essential)
  • Strong organisational skills and the ability to manage multiple priorities
  • Excellent communication and customer service skills
  • Commercial awareness and the ability to spot opportunities for contract growth
  • A solutions-focused mindset with the ability to see the bigger picture
  • Comfortable working in a process-driven environment with KPIs and service targets

What's in it for you?

  • Rewarding Package – £30-35k salary, profit share scheme, 30 days holiday (inclusive of bank holidays)
  • Work-Life Balance – Core hours 8:00–16:30 (with flexibility if needed)
  • Culture & Values – Join a family owned business with a refreshingly human approach and strong values of integrity, ownership, and urgency.
  • Perks – Free breakfast and lunch, on-site parking.
  • Growth – Be part of a rapidly evolving business with real development opportunities.
Original job After Sales Team Leader posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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