Aftercare & Client Services Manager - Fine Jewellery

Aftercare & Client Services Manager - Fine Jewellery
Location: London
Salary: £60,000- £70,000

We are seeking a highly experienced Aftercare & Client Services Manager to join our prestigious fine jewellery team in Mayfair. This is a senior and trusted position, ideal for someone with a deep understanding of luxury jewellery and a passion for delivering exceptional client care.

In this key role, you will lead the administration and coordination of our repairs, valuations, special orders, and supplier-owned stock processes. Acting as the primary liaison between workshops, internal teams, and high-value clients, you will ensure that each item is handled with unmatched precision, discretion, and care.

You will also be responsible for maintaining rigorous documentation and driving service standards across our aftercare operations.

• Manage the full lifecycle of client repairs, special orders, and valuations.

• Oversee the handling and tracking of client-owned and supplier-owned items, ensuring secure storage and timely processing.

• Liaise proactively with external workshops and in-house teams to uphold service level agreements and expedite turnaround times.

• Maintain and optimise all related records and documentation with accuracy and consistency.

• Conduct quality checks on completed items to ensure they meet the highest standards.

• Provide timely and comprehensive updates to sales teams and clients.

• Monitor and report on supplier performance and departmental efficiency.

• Support logistical operations including domestic and international shipments, stock movements, and insurance compliance.

• Partner with showroom and head office teams to ensure seamless client service and operational integration.

• Extensive experience in the fine jewellery or luxury goods sector is essential.

• Strong technical understanding of high jewellery processes, terminology, and client expectations.

• Outstanding organisational skills with exceptional attention to detail.

• Confident communicator with a collaborative, service-driven mindset.

• Skilled in managing high-value items with sensitivity, security, and professionalism.

• Comfortable working independently while supporting a broader team environment.

This is a rare opportunity to work with exquisite pieces in a discreet and refined environment, where your expertise in fine jewellery will be both valued and visible. You will be part of a dedicated, passionate team committed to craftsmanship, service excellence, and long-term client relationships.

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