Aftercare Co-ordinator

Aftercare Coordinator - Greenwich - £33,000

• North Greenwich
• Full-time (Monday-Friday) | Permanent
• Exciting opportunity with a visionary developer shaping one of London's landmark regeneration projects
• £33,000 Salary

Are you passionate about delivering a first-class customer experience and confident juggling multiple priorities? We're hiring an Aftercare Coordinator to join the customer service team of a high-profile developer based in North Greenwich. This is a fantastic opportunity to play a hands-on role supporting residents in one of London's most ambitious and design-led neighbourhoods.

As Aftercare Coordinator, you'll be the first point of contact for new homeowners reporting defects during their warranty period. From logging issues and liaising with contractors, to coordinating appointments and supporting with post-completion admin, you'll play a key role in delivering a smooth, professional aftercare experience.

• Respond promptly to homeowner queries via phone, email and WeChat

• Log, track and manage defects using Salesforce

• Liaise with internal teams and contractors to arrange works and ensure resolutions

• Keep residents updated and supported throughout the process

• Assist with diary management, admin, and coordination of handovers

• Ensure accurate records and documentation are maintained

• Proven experience in a customer service or property-related role

• Friendly, professional communicator with strong attention to detail

• Calm under pressure and confident working independently

• Highly organised with the ability to manage multiple tasks and systems

• Proficient in Microsoft Office; Salesforce experience is a bonus

• An understanding of shared ownership or construction terminology is beneficial

You'll be joining a team that's genuinely passionate about creating vibrant communities, not just buildings. This is your chance to work in a fast-paced, design-focused environment on one of London's most talked-about developments - all while making a real difference to the resident experience.