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Aftersales Administrator

icon building Company : Owen Daniels
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - Aftersales Administrator

Aftersales Administrator
Permanent
8.30am – 5.30pm Monday – Thursday, 8.30am – 1.00pm Friday
Salary up to £30,000
Rugby


Are you an Aftersales Administrator, looking for an exciting and varied position within a global leading Manufacturing organisation? Our client is well-established within the Manufacturing sector and is looking for an Aftersales Administrator to help supports both the coordination of field service activities and the administration of spare parts.

As Aftersales Administrator, you will be a vital link between customers, engineers, and suppliers, ensuring service jobs are scheduled efficiently and critical components are readily available to minimize downtime for our clients.

Aftersales Administrator/ Service Co-ordinator and Spare Parts Administrator
Job Description

  • Schedule and coordinate service engineer visits for installations and repairs
  • Manage the assessment/quotation/repair process to ensure that systems are dealt with in a timely manner
  • Monitoring and routing email queries to ensure that they are dealt with in a timely manner
  • Act as the central point of contact for service requests and customer queries
  • Maintain accurate service logs, customer histories, and job progress reports.
  • Track and maintain inventory of high-value and time-sensitive components.
  • Liaise with global suppliers and internal teams for procurement and logistics.

Aftersales Administrator/ Service Co-ordinator and Spare Parts Administrator
Essential Experience/Skills/Qualifications

  • Background in Manufacturing
  • Prior experience in a technical support, service coordination, or spare parts/logistics role preferably in a manufacturing equipment industry.
  • Proficiency with ERP/inventory systems e.g., SAGE 200/CRM and MS Office.
  • Knowledge of warranty claims is a bonus

Aftersales Administrator/ Service Co-ordinator and Spare Parts Administrator
Company Benefits

  • 23 days holiday increasing with length of service
  • Bonus scheme
  • Annual salary review
  • Pension Scheme
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