Aftersales Administrator

Company : Owen Daniels

Job Description - Aftersales Administrator

Aftersales Administrator
Permanent
8.30am – 5.30pm Monday – Thursday, 8.30am – 1.00pm Friday
Salary up to £30,000
Rugby

Are you an Aftersales Administrator, looking for an exciting and varied position within a global leading Manufacturing organisation? Our client is well-established within the Manufacturing sector and is looking for an Aftersales Administrator to help supports both the coordination of field service activities and the administration of spare parts.

As Aftersales Administrator, you will be a vital link between customers, engineers, and suppliers, ensuring service jobs are scheduled efficiently and critical components are readily available to minimize downtime for our clients.

Aftersales Administrator/ Service Co-ordinator and Spare Parts Administrator
Job Description

Schedule and coordinate service engineer visits for installations and repairs
Manage the assessment/quotation/repair process to ensure that systems are dealt with in a timely manner
Monitoring and routing email queries to ensure that they are dealt with in a timely manner
Act as the central point of contact for service requests and customer queries
Maintain accurate service logs, customer histories, and job progress reports.
Track and maintain inventory of high-value and time-sensitive components.
Liaise with global suppliers and internal teams for procurement and logistics.

Aftersales Administrator/ Service Co-ordinator and Spare Parts Administrator
Essential Experience/Skills/Qualifications

Background in Manufacturing
Prior experience in a technical support, service coordination, or spare parts/logistics role preferably in a manufacturing equipment industry.
Proficiency with ERP/inventory systems e.g., SAGE 200/CRM and MS Office.
Knowledge of warranty claims is a bonus

Aftersales Administrator/ Service Co-ordinator and Spare Parts Administrator
Company Benefits

23 days holiday increasing with length of service
Bonus scheme
Annual salary review
Pension Scheme

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Aftersales Administrator

Job Description - Aftersales Administrator

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