Aftersales administrator

Job Title: Aftersales Administrator

Location: Huntingdon

Salary: £25,000 - £30,000 depending on experience

Hours: Mon – Fri – 8.30am – 5pm

Due to continued growth, my client is looking to recruit an organised and customer-focused Aftersales Administrator to join their team in Huntingdon.

This is an excellent opportunity for someone with strong customer service and administration experience who enjoys problem-solving, coordinating multiple tasks, and delivering an exceptional customer experience.

The Role

As Aftersales Administrator, you will play a key role in supporting customers throughout the aftersales process, ensuring enquiries and service issues are managed efficiently from start to finish.

Key Responsibilities

Acting as the first point of contact for customer aftersales enquiries
Logging, tracking and managing cases through to resolution
Coordinating service visits, remedial works and engineer appointments
Liaising with customers to provide updates and manage expectations
Working closely with operational, technical and installation teams to resolve issues
Maintaining accurate records, reports and customer correspondence
Ordering replacement parts and coordinating deliveries
Monitoring outstanding cases and ensuring timely completion
Producing reports and updates for management
Supporting continuous improvement of aftersales processes and customer satisfaction 

About You

To be successful in this role, you will have:

Previous experience in a customer service, customer care, aftersales or administrative role
Excellent written and verbal communication skills
Strong organisational and time management abilities
The ability to prioritise and manage multiple tasks simultaneously
High levels of accuracy and attention to detail
Good Microsoft Office skills, including Outlook, Word and Excel
A positive, professional and customer-focused approachDesirable Experience

Experience within construction, glazing, fenestration, manufacturing or home improvement sectors
Knowledge of windows, doors or related building products
Experience using CRM, ERP or project management systems
Ability to interpret technical drawings or specifications 

What's in it for You?

Competitive salary
Company pension scheme
Ongoing training and development opportunities
Supportive and collaborative team environment
Long-term career progression opportunities within a growing business 

If you're an organised administrator who enjoys providing excellent customer service and seeing issues through to resolution, we'd love to hear from you
Only candidates based in UK and eligible to work in UK are allowed