Aftersales Advisor

The Aftersales Advisor will provide outstanding support to customers, ensuring their queries and concerns are resolved efficiently and professionally. This role is essential in maintaining high levels of satisfaction and loyalty to customers.

Client Details

My client is a well known organisation with a fantastic reputation of providing excellent service to their customers within their industry, they operate within the industrial and manufacturing industry, offering tailored solutions and a commitment to excellent service. They pride themselves on fostering a supportive and collaborative environment to meet customer needs effectively.

Description

• Engage with customers across phone, email, live chat, and social media.
• Turn complex situations into positive outcomes with empathy and efficiency.
• Guide customers through our products and services with confidence.
• Accurately log customer interactions to help track performance and identify trends.
• Identify trends and share findings with the wider team.
• Escalate any complex queries to senior team members.
• Liase with the wider business to resolve complex issues.

Profile

A successful Senior Aftersales Advisor should have:

• Previous experience within Customer Service is essential.
• Confident communication and active listening skills.
• Highly organised with the ability to work in a fast paced environment.
• Comfortable in using CRM systems.
• Positive empathetic attitude.
• Experience of working in a manufacturing environment would be advantageous.

Job Offer

• Competitive salary of £28,000-£33,000 per annum.
• Company pension scheme.
• Cycle-to-work scheme.
• Free and on-site parking.

Please note this role is fully office based.