Aftersales Manager

Porsche Retail Group (PRG) have a rare opportunity for an Aftersales Manager to join the prestigious Porsche Centre Hatfield, representing one of the world’s most iconic and admired automotive brands.

To apply for the role of Aftersales Manager, you must have:

• Aftersales Management experience
• Background in the automotive industry
• Excellent Customer Service/Negotiation skills
• Full Drivers Licence

Role:
As the Aftersales Manager at Porsche Centre Hatfield, you will lead a committed and passionate team of 40 employees, to achieve and exceed customer satisfaction and profit targets, through an unrivalled customer ownership experience akin to the brand. By reporting directly to the Centre Principal, your role will be pivotal within both the Porsche Centre Hatfield leadership team and the broader Porsche Retail Group management team.

Responsibilities:

• Oversee the daily operations of the aftersales department – service reception, workshop and parts, ensuring high levels of efficiency and customer satisfaction
• Ensure that all service and repair work is conducted to the highest standards and in line with manufacturer guidelines
• Monitor, analyse and ensure achievement of agreed KPIs within budget, implementing actions to improve performance as necessary
• Ensure compliance with all health and safety, as well as environmental regulations
• Regularly review and audit aftersales processes to ensure adherence to Porsche’s quality standards
• Be an active participant in the senior management team within the Centre and PRG, helping to shape policies and processes

Minimum Requirements:

• Valid UK Driver’s License
• An experienced Aftersales Manager in a franchised automotive retailer or General Manager /Dealer Principal with a background in aftersales
• Extensive understanding of aftersales processes, including service, repairs, and parts
• Experience of leading and motivate large diverse teams
• Experience of managing budgets, and driving profitability

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer:

• An extremely competitive basic salary and bonus scheme, with an OTE of approximately £100,000, plus additional bonus payments for overachievement of KPIs
• 33 days holiday per year plus bank holidays, with extra for long service
• Porsche tax efficient vehicle
• Option of a second vehicle from the VW Group at a preferential leasing rate
• Personal Fuel Entitlement
• Private Medical Insurance
• Life Assurance
• DC Pension Scheme
• Dedicated mental health champions
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Employee Assistance Program - support and advice on issues impacting your wellbeing

Centre:
Porsche Centre Hatfield imperfectly situated by the busy Hatfield Business Park and just a quick drive from The Galleria shopping centre and Olding’s Corner Retail Park. Employees can enjoy free on-site parking, while taking advantage of our communal space, complete with a pool table, darts board, and TV.

Company:
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo.  Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.

Applying
Please note that eRecruitSmart is advertising this role on behalf of Porsche Retail Group. Your CV will be stored on their platform for the Hiring Manager who is responsible for the vacancy to review. Please only apply if you consent to these terms.

You must have eligibility to work in the UK. If your address and contact details are not on your CV, you will not be considered. You’re welcome to request a full synopsis of the job description during your first round of interview, should you be successful.

We look forward to hearing from you!