Aftersales Manager

?? Chiswick, England (with regional travel)

?? Full-time | Associate Level

Are you ready to take on a high-impact role in one of the most exciting new ventures in the automotive industry?

A fast-growing international automotive brand is seeking a Regional Aftersales Performance Manager to join its UK operations. This is a unique opportunity to shape the customer experience and dealer performance for a new entrant in the UK market, backed by one of the world’s leading vehicle manufacturers.

?? Key Responsibilities:

• Build and manage strong relationships with regional retailers, ensuring alignment with brand standards and performance metrics.
• Act as a brand ambassador, representing the business in all dealer interactions and customer escalations.
• Own the customer journey, resolving complex cases and driving satisfaction.
• Support technical and warranty teams by managing dealer expectations and timelines.
• Conduct regular dealer visits to assess and improve customer experience delivery.
• Monitor and influence KPIs through a Dealer Balance Scorecard framework.
• Participate in brand events and initiatives, occasionally outside standard hours.

?? What You’ll Bring:

• A calm, confident, and adaptable approach to managing diverse responsibilities.
• Strong relationship-building skills and the ability to influence stakeholders at all levels.
• Excellent time management and flexibility to handle a dynamic schedule.
• Proficiency in Microsoft Office and data analysis tools.
• A full, clean UK driving license.

? Why Join?

• Be part of a groundbreaking automotive launch in the UK.
• Work in a fast-paced, entrepreneurial environment with global backing.
• Influence the future of customer experience and dealer operations in a growing network.