Aftersales Manager

Aftersales Manager

Salary: up to 40k basic, 65k OTE

Birmingham

Job Type: Full-Time

Industry: Automotive

About the Role:

My client is looking for a proactive and experienced Aftersales Manager to lead their service team and drive performance across the department. This is a hands-on leadership role, focused on delivering high-quality customer service, maximising workshop productivity, and supporting team development.

Key Responsibilities:

• Drive workshop performance by improving efficiency, productivity, and first-time fix rates
• Support the front-of-house team to boost upsell while maintaining excellent customer service
• Embrace new digital tools and systems as part of ongoing process improvements
• Develop and mentor team members to support their career growth and skills
• Oversee the customer journey, ensuring key processes like vehicle health checks run smoothly
• Maintain full compliance with financial procedures, MOT regulations, and Health & Safety standards
• Lead by example and contribute to the wider success of the dealership

What to Expect Day-to-Day:

No two days are the same. This role offers variety, from monitoring KPIs and reviewing team performance to solving customer concerns and optimising workflows. You'll be actively involved in both operational strategy and team leadership, with a strong focus on streamlining service delivery and creating a positive, supportive work environment.

What My Client Offers:

• Competitive salary package
• Dynamic working environment
• Opportunities for growth and progression
• Strong team culture and support