Aftersales Manager

Aftersales Manager

About the Role
Pembrook Resourcing is seeking an experienced Aftersales Manager on behalf of a well-established and highly regarded dealership group. This is an excellent opportunity for a dynamic, driven professional to take charge of a busy Aftersales department and contribute significantly to its continued success.

Key Responsibilities
Lead and manage the Aftersales department, ensuring high performance across service, parts, and customer service teams.
Oversee daily operations including WIP, warranty claims, debt management, and parts processes.
Ensure compliance with Aftersales franchise standards and maintain strong manufacturer relationships.
Motivate, mentor, and develop a large team, setting clear expectations and driving performance.
Review and analyse departmental KPIs, implement action plans for continuous improvement.
Monitor sales activity, conduct regular performance reviews, and identify opportunities for growth.
Resolve issues efficiently and proactively, taking ownership of challenges and decisions.
Enhance customer satisfaction (CSI) and retention through outstanding service and engagement.

Ideal Candidate
Proven experience managing a Service or Aftersales department within a main dealership in the UK.
Strong leadership skills with the ability to inspire and drive high-performing teams.
Commercially astute with a strategic mindset and a flair for selling the department's value.
Technically knowledgeable, ideally with a background in automotive service.
Excellent communication and relationship-building skills, particularly with customers and manufacturer partners.
Track record of delivering strong departmental performance and improving CSI results.

What's on Offer
The chance to join a reputable brand and dealership group with a strong market presence.
Competitive remuneration package and benefits.
Supportive working environment with clear progression opportunities.

Application Information
Due to the high volume of applications we receive, we can only contact candidates who closely match our client's requirements. If you do not hear from us within 48 hours, please assume your application has been unsuccessful.

Please ensure your contact details are correct so we can reach you regarding your application.
We wish you the very best of luck!