Aftersales Manager

VPG has a long history of innovation, specifically in precision foil resistors and foil strain gauges. This served as a foundation to expand into strain gauge instrumentation, load cells, transducers, weighing modules and complete systems for process control and on-board vehicle weighing.

VPG has facilities and operations in 13 countries, with more than 30 sites and over 2700 colleagues across the globe we recognise it is our talented people that are key in ensuring we successfully achieve our business aims.

We have a vacancy for an Aftersales Manager to play a key role in supporting our customers and providing the highest level of service possible.

Here at VPG we recognise the value of having a diverse workforce and welcome all candidates, however we are unable to offer Visa sponsorship for this role at present.

The role:

The successful candidate will lead and manage our team of field-based Engineers across the UK, with full responsibility for people management and driving operational performance. The role includes reviewing and improving departmental processes and ensuring delivery against KPIs.

This position is approximately 50% field-based which includes visiting customers, Engineers and attending industry-related events.

Key Responsibilities

• Manage and lead the Field Service team, including direct leadership of engineers
• Visit customers to strengthen relationships and resolve issues or complaints
• Drive service sales through promotional activities (e.g., campaigns, site visits, online offers)
• Support engineers, sales teams, and customers with technical and service-related needs
• Ensure compliance with health & safety policies and represent service on H&S committees
• Set service pricing policies for spares and repairs
• Define team objectives and monitor performance against KPIs
• Take full ownership of customer queries and complaints, ensuring timely resolution
• Lead training and development plans for engineers and service agents (quarterly planning)
• Oversee stock management for engineers (biannual counts)
• Manage departmental budgets (e.g., vehicles, equipment lifecycle)

Education:

• High school level English and Mathematics

Experience:

• At least 3 years’ experience in a customer-facing role
• Proven leadership experience
• Background in an automotive or technical/service-related environment

Technical Skills:

• Strong IT skills, including Excel and PowerPoint
• Experience working with MRP systems – advantage

Key Competencies

Leadership & Interpersonal Skills:

• Strong leadership and teamwork abilities
• Initiative and proactivity
• Assertiveness and resilience under pressure

Communication Skills:

• Strong verbal communication skills, including telephone interaction

Operational Skills:

• High attention to detail
• Strong organizational skills and ability to meet deadlines

Work Environment

• Combination of office, field, and customer site work
• Frequent travel required

Upon joining VPG, you become part of an amazing global community. We offer training in many different topics including professional and personal development. We believe in motivating our people to meet their goals and progress in their career and are big on internal promotions. There are so many opportunities for progression; we have had many success stories this year alone.

Our main employee benefits include:

• Competitive salary package
• Company car
• Welcome Pack complete with VPG merchandise
• Pension Scheme
• Life assurance scheme
• Annual leave 25 days plus public holidays (rising to 30 days with service)
• Recruitment referral scheme
• Free on-site Parking
• Company funded Social Events
• Charity committee events (the opportunity to complete voluntary work for the charities we support)
• Personal development opportunities