Aftersales Performance Analyst

Job Title: Aftersales Performance Analyst – OEM Manufacturer

Location: Chiswick Park, West London, W4

Salary: Up to £55,000 + 15% bonus potential + excellent company benefits

Job Type: Full Time, Permanent – Monday to Friday (office based all 5 days)

Overview

We are recruiting for an experienced Aftersales
Performance Analyst to join a rapidly growing automotive organisation. This
is an excellent opportunity for a highly organised, analytical, and proactive
individual to support the Aftersales leadership team in driving operational
performance across a national retailer and service network.

The successful candidate will play a key role in monitoring
aftersales performance, managing reporting processes, coordinating management
meetings, and supporting continuous improvement initiatives.

The role will be office based in our clients head office in
Chiswick Park.

Key Responsibilities

Aftersales Performance Monitoring

• Support
  the Aftersales leadership team in consolidating and reviewing regional and
  departmental performance reports.
  
• Monitor
  key performance indicators including customer satisfaction, warranty
  performance, service revenue, and parts sales.
  
• Produce
  analytical summaries highlighting trends, risks, and opportunities for
  improvement.
  

Data Management & Reporting

• Collect,
  manage, and analyse operational data from regional and head office
  aftersales teams.
  
• Maintain
  reporting tools, dashboards, and performance tracking systems.
  
• Ensure
  data accuracy, consistency, and timely submission of reports.
  

Meeting Coordination & Documentation

• Organise
  and coordinate regular management meetings, reviews, and workshops.
  
• Prepare
  presentations, reports, and briefing materials for senior management.
  

Process Improvement

• Identify
  operational bottlenecks and support the implementation of more efficient
  processes.
  
• Assist
  with the introduction of new systems and reporting tools to improve
  accuracy and efficiency.
  
• Contribute
  to continuous improvement initiatives across the aftersales function.
  

Key Performance Indicators (KPIs)

• Accuracy
  and timeliness of aftersales reporting.
  
• Completion
  rate of actions arising from management meetings.
  
• Quality
  and insightfulness of performance analysis.
  
• Contribution
  to measurable reporting and process efficiency improvements.
  
• Effective
  collaboration with cross-functional teams and management.
  

Candidate Requirements

• Minimum
  of 3 years' experience within aftersales operations, data analysis,
  business administration, or a related automotive environment.
  
• Strong
  analytical, organisational, and coordination skills.
  
• Advanced
  proficiency in Microsoft Excel and PowerPoint.
  
• Experience
  using data visualisation tools such as Power BI.
  
• Excellent
  attention to detail and ability to manage multiple priorities.
  
• Strong
  communication skills, both written and verbal.
  
• Proactive
  approach with a strong sense of ownership and responsibility.
  
• Ability
  to work effectively within a fast-paced team environment.
  

This is an excellent opportunity to join a growing
automotive business where you can make a significant contribution to aftersales
performance, reporting, and operational excellence.

Benefits:

· Up to 15% bonus potential

· 7% pension contribution if you contribute 5%

· Private Health Insurance and Dental Insurance

· Life Cover

· Critical illness cover

· 25 days holiday + bank holidays

To apply for this role please submit your full and up to
date CV to Jonathan at Pybus Recruitment on email: [email protected] or call 0191 8237799

Requirements

• Minimum
  of 3 years' experience within aftersales operations, data analysis,
  business administration, or a related automotive environment.
  
• Strong
  analytical, organisational, and coordination skills.
  
• Advanced
  proficiency in Microsoft Excel and PowerPoint.
  
• Experience
  using data visualisation tools such as Power BI.
  
• Excellent
  attention to detail and ability to manage multiple priorities.
  
• Strong
  communication skills, both written and verbal.
  
• Proactive
  approach with a strong sense of ownership and responsibility.
  
• Ability
  to work effectively within a fast-paced team environment.
  

Benefits

· Up to 15% bonus potential

· 7% pension contribution if you contribute 5%

· Private Health Insurance and Dental Insurance

· Life Cover

· Critical illness cover

· 25 days holiday + bank holidays