Aftersales Support Administrator

Are you an administrative superstar with a passion for top-tier customer service? Do you thrive in a fast-paced environment where attention to detail and teamwork are key? If so, we want to hear from you!

We're looking for an After Sales Administrator to join our clients dynamic team and play a pivotal role in supporting our After Sales function. This is your chance to work with a company that values collaboration, professionalism, and excellence in service delivery.

What You’ll Be Doing:

• Providing essential administrative support to the After Sales team, helping them stay responsive to valued customers
• Processing orders and updating records accurately in line with our processes
• Collaborating across departments and with external Service Partners to ensure seamless service
• Managing and resolving customer returns and exchanges, ensuring compliance with terms and conditions
• Ensuring accurate documentation and prompt follow-ups for any missing information
• Playing a vital role in maintaining service continuity across the business
• Carrying out additional tasks as required by your line manager

What We’re Looking For:

• Proven experience in administrative roles with a track record of accurate record-keeping and order processing
• Excellent written and verbal communication skills, especially when handling customer complaints
• A strong attention to detail and a proactive, self-motivated mindset
• Empathy, professionalism, and the ability to remain composed under pressure
• Confident using Excel, Word, Outlook, and CRM platforms (SAP knowledge is a plus!)
• An understanding of Consumer Rights Act and Distance Selling Regulations is desirable but not essential

Why Join? This is more than just a job — it's an opportunity to grow within a company that values your skills, encourages collaboration, and supports your professional development. Ready to make an impact?

Apply today and be a part of something great.