Aftersales Support Coordinator

Department: Aftersales: Warranty/Repairs
Job Title: Aftersales Support Coordinator
Salary: £27,000 - £35,000 depending on experience
Reporting to: Product Support Manager
Working Hours: 39 hours per week: Monday - Thursday 8.30am - 5.00pm, Friday 8.30am to 4.00pm. Flexi time options are available on discussion.
You will be expected on occasion to work later in the evening or weekends as business needs require.

Responsibilities Include:

Your day-to-day responsibilities will revolve around the management of aftersales customer accounts and providing them updates. Communication and attention to detail are key within this role with communication to both internal and external customers alongside maintaining our custom-built intranet system.

Management of key aftersales customer accounts, providing updates and reporting on a daily/weekly basis, to ensure a high standard of customer service is maintained at all times

To ensure a high level of intranet system accuracy for Warranty and Repairs, including administration of new Warranty cases, Purchase Orders, Breakdown Reports, Cost Reports

To monitor supplier and service vendor performance, regularly contacting suppliers for progress updates to ensure targets are met

To monitor and control Warranty and Repair costs in line with departmental budgets

To keep up to date with relevant technical product information and industry regulations
Personal Attributes

Experience in an Aftersales/Service department - essential

Experienced working in a repair/workshop environment - desirable

Experience within a planning role - desirable

Excellent communication skills both written and verbal - essential

Process-driven, methodical approach to tasks

Good Business acumen, with the ability to produce and understand Finance and Management Reporting

Competence with IT programs such as Microsoft Excel, Word, PowerPoint
Employee Benefits:

· 39 hour week, flexible start and finish times with early finish on Fridays

· 25 days holiday plus bank holidays

· Holiday Purchase Scheme

· Employee Assistance Programme

· Contributory pension scheme

· Referral Program

· Subsidised onsite canteen with regular free offers

· On-site parking with electric/plug-in charging points

· Use of company vehicles where possible for work-related travel

· Death in service benefit