Agency Assistant

GSC Grays is a multi-disciplinary professional service firm covering the North of England. Our Chartered Surveyors, Farm Business Consultants, Planning and Development Professionals, Valuers, Environmental Specialists and Estate Agents provide a full range of services for our rural client base.
Main purpose of the job:
Within the role, you would provide administrative and secretarial support to the Agency Associate Director who oversees the Estate Agency department.
Reporting Structure:
This role reports to the Agency Associate Director.
The role and responsibilities:
Assisting the Director in producing property particulars, including entering the details on the agency CRM system, Vebra, and proofreading to ensure accuracy and compliance.
Liaising with the marketing department to ensure the property particulars are printed to the required standard, placing, and booking advertising, and managing press releases, articles.
Carrying out file audits and Anti-money laundering compliance
Taking telephone enquiries and despatching property details in hard copy and electronically
Liaising with clients over the telephone and via email about property details, especially when the Director is out of the office.
Assisting in managing the Directors diary, including making appointments for the Director.
Typing of letters, emails, terms of business, reports, presentations, etc
Keeping client and applicant files up to date both in hard copy and on Vebra
Photocopying and printing
Working alongside other secretarial staff at the office to provide cover when required and to ensure that the overall administrative workload is always dealt with efficiently.
Communicating confidently and directly with the Branch Manager.
Ability to prepare property brochures and terms of business.
General reception duties
The skills we are looking for in you:
Experience working within an estate agency environment is preferred
Excellent organisation skills.
Knowledge of Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook.
Accurate typist.
Excellent standard of written English.
Pays attention to detail, good visual accuracy, and proofreading skills.
Good telephone manner; well spoken.
Well presented, confident and poised, with a warm and welcoming manner.
Good level of numeracy.
Ability to prioritise a busy workload.
Ability to act on initiative whilst working within Company processes and procedures.
Ability to deal with customers at all levels, from tenants and landowners to clergy and gentry, and always maintain client confidentiality.
Good team player who is prepared to assist other staff members when required.
Ability to remain calm under pressure.

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