AI Operations Specialist

We’re Capital on Tap 👋
💳 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. 

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started! 

📍 London (Moorgate) | 🏢 3 Days in Office

The Role

Most companies talk about AI. We’re building the infrastructure to make it stick. This role exists to close the gap between AI’s potential and what our teams actually use every day. You’ll identify where AI can have real impact across the business, build and deploy working solutions fast, and make sure they get used, not just launched.

This isn’t a research or strategy role. You’ll be shipping automations, coaching teams, measuring adoption, and iterating until it works. If you’d rather be doing than advising, this is for you.

What You’ll Be Doing 

• Design and build multi-step agentic workflows that connect AI models with internal systems - case management tools, APIs, and data platforms - to automate high-volume, rule-heavy Ops processes like complaints triage, dispute handling, and case routing.


• Work closely with the Operations team to map processes end-to-end, identify high-value automation opportunities, and ship working solutions directly into their day-to-day tooling - not prototypes handed off to engineers.


• Own the full workflow lifecycle: from scoping and building to debugging production issues, iterating on live automations, and handing over to teams with clear documentation and training.


• Measure adoption and impact of every tool you deploy, and iterate until active usage is the norm, not the exception.


• Coach internal AI champions and embed AI-first practices into how teams actually work day to day.


• Maintain CoT's AI playbook, documenting what works and scaling it across the business.


• Partner with senior stakeholders across functions to prioritise where AI can move the needle most.

We’re Looking For 

• Hands-on, proven experience deploying AI tools (Claude, Cursor, n8n, Zapier, or similar) in a real business context, not just experimenting.


• Technical fluency across low-code/no-code tools, APIs, and integrations; comfortable in SQL and familiar with BI tooling.


• 2-5 years in product ops, BizOps, strategy, technical programme management, or a similar hands-on role.


• A builder’s mindset, you’d rather ship a working v1 this week than perfect a spec next month.


• Clear, direct communicator who can run training that lands, write documentation people actually read, and translate jargon for any audience.


• High ownership, high ambiguity tolerance, you figure out what needs doing and do it, without waiting to be told.

Even if you don’t have all of the necessary skills, we still encourage you to apply.

Interview Process 🤝

• Stage 1: 30min Video call with the Talent Team


• Stage 2: 45min Video call with the Hiring Manager


• Stage 3: 90min In-Person Technical Task & Values Interview

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Octopus EV Salary Sacrifice Scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

Other Info
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📧Email [email protected] if you have any questions.

Excited to work here? Apply!
If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)