AI Solutions Manager, Legal Firm

Our client, a leading global Legal / Professional Services firm with a growing Fund Services / Fiduciary arm, is looking for an AI Solutions Manager to identify, shape and deliver practical business process improvements across prioritised areas of the business. The successful candidate will need strong business analysis and business process improvement skills in relation to supporting AI automation, and the ability to explain AI and technology concepts in clear business language. Ideally applicants will work in a legal or professional services firm and be based in London or Jersey.

Role & Responsibilities:

1. This is a business-facing role for someone who can work directly with stakeholders, understand current ways of working, identify where improvement is needed, and translate opportunities into safe, useful and measurable AI-enabled solutions.
2. The role will make practical use of structured prompt engineering, reusable prompt patterns, AI-enabled workflows, agentic workflow concepts, automation and approved technology platforms.
3. The successful candidate will combine experience in applied AI, business analysis, process improvement and stakeholder engagement. They will not be expected to build machine learning models, but they will need to understand how AI can be applied responsibly to improve business outcomes.
4. The main responsibilities of the role include identifying business process improvement opportunities, shaping practical AI-enabled solutions, developing reusable prompts and workflow guidance, supporting adoption and change, supporting governance, risk and responsible AI, measuring value and continuous improvement.

Experience:

1. Significant business analysis skills relating to delivering AI-enabled transformation and delivery within a complex organisation (law firm or professional services firm).
2. Working with business stakeholders to understand requirements, map processes and shape practical improvements.
3. Supporting AI, automation, Microsoft 365, digital workplace tools or other technology-enabled business improvements.
4. Producing process maps, opportunity statements, user stories, acceptance criteria, business cases, workflow documentation, prompt guidance, playbooks or adoption materials.
5. Working in an environment where governance, testing, validation, risk assessment, compliance or quality review are important.
6. Supporting change with business users, including adoption planning, guidance, feedback gathering and continuous improvement.
7. A process improvement mindset, with the ability to simplify workflows and identify practical interventions.
8. Practical understanding of prompt engineering, prompt evaluation and reusable prompt pattern design.
9. Ability to identify where AI, automation, agentic workflow concepts or existing technology can improve business outcomes.
10. Excellent communication and facilitation skills, with the ability to explain AI and technology concepts in clear business language.

This is an excellent opportunity in a well-reputed Legal and Financial Services firm in a new team. Candidates can be based in London or the Channel Islands, with occasional travel required, and a flexible hybrid working arrangement.Apply now to progress your career in this exciting and evolving role!

Please note that due to the high volume of applicants responding to our adverts we are regrettably not able to feedback on all applications; only successful candidates will be contacted.