Air Freight Exports Manager

Job Description

Airfreight Export Manager

Location: London

DHL is a global market leader in the logistics and transport industry. The DHL Global Forwarding division is an air, ocean, and overland freight forwarder. We are present in more than 150 countries in more than 850 locations employing over 30,000 team members globally.

As the London Airfreight Manager Export, you’ll use your talents to create innovative solutions and shape the future across our business. Join a global network of passionate experts – backed by the latest technology, to take your career to the next level.

Key Activities Include:
Continuously grow customer service excellence and productivity effectiveness through development and process review.
Engage and grow all people in area of responsibility through the implementation of Active Leadership.
Responsible for the retention and growth of Key Accounts within the Region and for identifying key areas of added value to the customer.
Lead customer reviews; identify ‘hot spots’ ensuring KPI’s and continuous improvement programmes are run in partnership with customers.
Manage and develop existing customer relationships internally and externally to ensure they are committed and that their business is retained and opportunities for growth are leveraged.
Manage implementation of all new key accounts to ensure successful for customer and company.
Lead/participate in presentations to existing and potential customers.
Participate where appropriate in relevant Industry Forums promoting DHLGF.
Manage Customs Compliance procedures and documentation
Maximise Gross Profit through Service Selection
Manage Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
Maintain DfT and CAA compliance
Manage Key Performance Indicators (Milestones, Station Metric and GCCS)
Contribute to the First Choice continuous improvement program
Manage Weekly Team briefing sessions
Complete and Manage all statutory and mandatory training

Skills, Experience and Qualifications:
Five or More years’ leadership experience within the Freight Forwarding Industry.
Experience of Aviation Security & HMRC procedures
Commercial awareness.
Clear and concise communication skills (written and spoken)
Processes Management
Ability to Lead a culture of continuous improvement
Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams