Airfreight Export Coordinator - LHR

Job Description

Powered by industry-leading Metro technology, Metro deliver import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals.

At Metro, its our innovative technologies, pushing of boundaries, and most importantly, our employees that sets us apart. We are proud to say we have been voted a Great Place to Work by our employees in recognition of the positive ethos we have created across all of our locations.

Metro seeks an Export Airfreight Coordinator to join our Airfreight team in Heathrow. You will be empowered to manage and operate air shipments from start to finish.

Key Responsibilities
Manage air moves from start to finish, including inland transportation and haulage.
Develop and build relationships to ensure a high level of customer service is provided to clients.
Build strong working relationships with suppliers, airlines & overseas partners/agents.
Input shipment and cost and sales
Communicate effectively with operations colleagues.
Create and maintain customer standard operating procedures.
Communication with overseas agents and clients is clear, precise and effective.
Accurate & timely reporting to department Manager.
Take ownership and accountability to deliver operational excellence.
A ‘can do’ attitude is applied with all communications.
Exports – creation of airwaybills, labelling, per alerts to overseas partners and monitoring though to door.

Key Performance Areas
Response to clients is timely and accurate
Accurate and timely creation and issuance of deliveries and documentation. On Time delivery achieved.
Airline storage is avoided wherever possible
Freighting / Rating accuracy and timing meets the company policies
Costs and Sales are known, controlled and managed
Operational Reports and followed and anomalies escalated
Country specific requirements observed and applied

General Skills
Industry and operational knowledge of Airfreight - inbound, outbound, and cross trade
Able to cope and accustomed to working under pressure to meet fixed deadlines
Strong numerical and commercial skills
Excellent written and verbal communication skills
Excellent attention to detail
Excellent usage of computer / operating system (Microsoft Windows) along with other office applications (Microsoft Office). Experience with Cargowise is preferable
Proactive, team worker with strong time management and organisation skills
Enthusiastic, flexible, and self-motivated

Why choose Metro?
Competitive salary including a bonus which is paid twice a year!
Access to our benefits, discounts and wellness platform including offers on gym memberships, a wide range of restaurants, retail and much more.
Health cash plan.
Octopus Electric Vehicle car scheme.
Free parking.
Respectful working environment.
Plenty of opportunities for training and development