Alarm Team Technician

Alarm Team Technician in Exeter (EX2), EX2 7HR | South West Water My career My jobs Q Quentin Search These jobs were popular with other job seekers Alarm Optimisation Technical Assistant South West Water Exeter (EX2), EX2 7HR £32,873 2 weeks ago Window and Door Engineer Safestyle Middlemoor, Exeter (EX2) £25,739.70 - 26,790.30 per year 4 weeks ago Field Service Engineer - Compressed Air Demob Job Ltd Exeter (EX1) £40,000 per annum Comes with a company van and benefits 1 week ago Refrigeration Installation Engineer Talent Finder Clyst Honiton, Exeter (EX5) £42,000–£46,000 DOE 1 month ago Field Service Engine Technician SCINERGY Recruitment Limited Newton Abbot, Devon £37k - 45k per year 2 weeks ago Air Conditioning Engineer FRONTrunner Recruitment Ltd Ashburton Down, Newton Abbot (TQ13) From £38,000 to £40,000 per annum travel pay, NO CALL OUT ROTA, benefi 1 month ago Electrical Craftsperson South West Water Exeter (EX3), EX3 1 2 £37,389 - £44,307 2 days ago Highways General Operative M Group Middlemoor, Exeter (EX2) Competitive plus benefits 1 week ago Mechanical Craftsperson South West Water Exeter (EX3), EX3 1 2 £37,389 - £44,307 1 week ago Utilities Technician Premier Foods Lifton (PL16), PL16 0BB GBP 44,203.00 per year 1 day ago Alarm Team Technician South West Water View Profile Exeter (EX2), EX2 7HR Permanent Contract; On-site Published: 5 days ago £26,914 Apply Save Alarm Team Technician South West Water Apply Poor Fit Your CV is missing most of what's needed for this role. Based on resume.pdf Poor fit Strong fit Here are some jobs that are a better fit for you Rate these recommendations Strong Fit Blinds and Curtains Installer Hillarys Blinds Marpool Estate, Exmouth (EX8), EX8 1HW £50,000+ earnings p/a 1 week ago Strong Fit Blinds and Curtains Installer Hillarys Blinds Cowley Moor, Tiverton (EX16), EX16 6BL £50,000+ earnings p/a 1 month ago Strong Fit Blinds and Curtains Installer Hillarys Blinds Tongue End, North Tawton (EX20), EX20 1DS £50,000+ earnings p/a 1 week ago Strong Fit Blinds and Curtains Installer Hillarys Blinds Chollacott Estate, Tavistock (PL19), PL19 0AA £50,000+ earnings p/a 1 month ago Strong Fit Blinds and Curtains Installer Hillarys Blinds Ellacombe, Torquay (TQ1), TQ1 1ES £50,000+ earnings p/a 1 month ago Strong Fit Blinds and Curtains Installer Hillarys Blinds Heathpark Industrial Estate, Honiton (EX14), EX14 1PE £50,000+ earnings p/a 1 month ago See why Powered by Water, Driven by Purpose South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife. Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today. Job Role Are you looking for a role where no two days are the same, and where your actions make a real difference to operational performance and customer service? As an Alarm Technician, you will play a vital role within our Control Room team, monitoring and responding to critical alarm notifications, supporting operational teams across the business, and ensuring business-critical processes continue to run effectively 24 hours a day, 365 days a year. You'll be responsible for triaging alarms, coordinating responses to incidents, supporting customer contacts, and maintaining key systems and records. This is an excellent opportunity for someone who thrives in a fast-paced environment, can remain calm under pressure, and enjoys working collaboratively to solve problems and support operational excellence. What You'll Be Doing Alarm Monitoring & Incident Response Monitor, assess and triage SCADA alarms and system notifications. Identify alarm ownership, priority levels, and required response times. Investigate alarms using system and site data to determine appropriate actions. Maintain accurate alarm records and annotations to provide a comprehensive audit trail. Prioritise alarms effectively, particularly during operational incidents and adverse weather events. Conduct basic trend analysis to identify recurring issues and support proactive responses. Work closely with Central Process Control Technicians and operational teams to ensure effective service delivery. Emergency Response Manage emergency line calls, ensuring urgent contacts are immediately prioritised. Respond to welfare alerts, panic alarms and lone worker notifications in accordance with established procedures. Escalate incidents appropriately and support emergency response processes. Administration & Operational Support Coordinate National Grid shutdown notifications and communicate impacts to relevant stakeholders. Manage team mailboxes and ensure urgent communications are appropriately actioned. Process emergency work orders and maintain standby rotas. Produce detailed shift handover reports to support operational continuity. Support password resets and out-of-hours system administration activities. Record and escalate emergency service and media enquiries where required. Customer Contact Support Record, investigate and action customer contacts through CRM and associated systems. Support wider customer service operations when required. Ensure customer issues are recorded accurately and escalated appropriately. Security, Safety & Monitoring Monitor CCTV systems and carry out routine checks. Respond to building, hatch and security alarms. Manage welfare monitoring processes for colleagues working alone or remotely. Ensure all activities are completed in accordance with company Health & Safety requirements. What We're Looking For Essential Qualifications GCSE (or equivalent) Grade C/4 or above in English and Maths. Essential Experience Experience working in a busy, high-volume environment. Experience within an office-based or administrative setting. Skills & Knowledge Strong IT skills, including Microsoft Office applications. Ability to analyse and interpret information to support decision making. Good organisational and prioritisation skills. Awareness of the importance of following procedures and business processes. Excellent verbal and written communication skills. Personal Qualities Calm and resilient under pressure. Positive and proactive approach. Strong team player with excellent relationship-building skills. Flexible, adaptable and open to change. Able to work independently and use sound judgement when handling incidents. Additional Requirements Ability to work a 24/7 shift rota, including weekends and public holidays. Commitment to delivering excellent service to both internal and external customers. Willingness to work in a fast-paced operational environment where priorities can change quickly. 2x morning shifts (06:00 - 14:00) 2x afternoon shifts (14:00 - 22:00) 2x night shifts (22:00 - 06:00) Working pattern consisting of 6 days on, 4 days off Supplement for working shifts shall be paid on top of basic wage Why Join South West Water? At South West Water, our people are the heart of everything we do. We believe in creating an environment where everyone can thrive, bring their best every day and feel truly valued. That's why we offer a comprehensive benefits package designed to support your wellbeing, financial security and work-life balance. Our Benefits Include: 23 days annual leave (plus bank holidays), increasing with service Holiday buy & sell scheme Competitive pension scheme with company contribution matching Life assurance cover Group income protection Enhanced family leave provisions Share schemes with discounted and matched share opportunities Health cash plan Free annual flu vaccination Employee Assistance Programme (24/7 support) Free on-site parking at our Exeter headquarters Cycle to Work scheme Give As You Earn charitable giving scheme Paid volunteering day Access to a wide range of retail discounts Closing Date: 2nd Oct 2026 We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible. Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values, which are essential to our success, are: Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way. Be the Future - Embrace change. Drive Progress. Own the challenge. Apply South West Water Banking and Financial Services 36 Reviews 28 Jobs Company Profile In Short Industry Energy, Environmental & Agriculture Founded 1989 Location South West of England Company size 1000+ About South West Water South West Water is Pennon Group's largest regulated water business, serving around 1.8 million customers across the South West. From supplying safe, high-quality drinking water to managing wastewater and protecting the natural environment, our teams deliver essential services that support everyday life. We are committed to innovation, sustainability and investing in the future of our region. As part of the FTSE 250-listed Pennon Group, you'll have the opportunity to build a rewarding career while helping to protect the people, places and environment that make the South West so special. Opportunities at South West Water Whether you're starting your career, developing specialist expertise or stepping into leadership, South West Water offers opportunities across engineering, operations, customer service, environmental services, technology, finance, HR and more. As part of Pennon Group, you'll have access to learning and development programmes, apprenticeships and career pathways designed to help you grow and succeed. We foster a culture where collaboration, innovation and continuous improvement are encouraged, giving our people the opportunity to make a real impact while delivering essential services for customers and protecting the environment across the South West. Our Values At South West Water, our values guide how we work, support
one another and deliver for our customers and communities. We encourage everyone to Be You , creating an
inclusive environment where people can be themselves and thrive. We strive to Be Rock Solid , taking ownership, doing
the right thing and delivering excellent service every day. And we aim to Be The Future , embracing innovation,
continuous improvement and sustainable thinking to help shape a better future
for our region. Together, these values create a culture where people feel
empowered to grow, make a difference and take pride in the essential services
they provide. Benefits and Rewards At South West Water, we offer a benefits package designed to support your wellbeing, financial future and life outside of work, including: • Pennon Perks retail discounts and everyday savings • Competitive pension scheme • Company bonus scheme • Employee share schemes, including discounted shares and share matching • Generous annual leave, with the option to buy or sell days • Enhanced family leave for maternity, paternity, adoption and shared parental leave • Health Cash Plan • 24/7 Employee Assistance Programme • Cycle to Work scheme • Dedicated volunteering day to support your community • Free flu vaccination • Give As You Earn charitable giving scheme Similar Alarm Team Technician Jobs Popular with Other Job Seekers Alarm Optimisation Technical Assistant South West Water Exeter (EX2), EX2 7HR £32,873 2 weeks ago Window and Door Engineer Safestyle Middlemoor, Exeter (EX2) £25,739.70 - 26,790.30 per year 4 weeks ago Field Service Engineer - Compressed Air Demob Job Ltd Exeter (EX1) £40,000 per annum Comes with a company van and benefits 1 week ago Refrigeration Installation Engineer Talent Finder Clyst Honiton, Exeter (EX5) £42,000–£46,000 DOE 1 month ago Field Service Engine Technician SCINERGY Recruitment Limited Newton Abbot, Devon £37k - 45k per year 2 weeks ago Air Conditioning Engineer FRONTrunner Recruitment Ltd Ashburton Down, Newton Abbot (TQ13) From £38,000 to £40,000 per annum travel pay, NO CALL OUT ROTA, benefi 1 month ago Electrical Craftsperson South West Water Exeter (EX3), EX3 1 2 £37,389 - £44,307 2 days ago Highways General Operative M Group Middlemoor, Exeter (EX2) Competitive plus benefits 1 week ago Mechanical Craftsperson South West Water Exeter (EX3), EX3 1 2 £37,389 - £44,307 1 week ago Utilities Technician Premier Foods Lifton (PL16), PL16 0BB GBP 44,203.00 per year 1 day ago Alarm Team Technician jobs Alarm Team Technician jobs in Exeter Engineering jobs Engineering jobs in Exeter Technician jobs Technician jobs in Exeter Jobs in Exeter Full Time jobs Weekend jobs Retail jobs Night Shift jobs Apprenticeship jobs NHS jobs HGV jobs Immediate Start jobs Warehouse jobs Cleaning jobs No Experience jobs Remote jobs Admin jobs Apprenticeships jobs Administration jobs Tesco jobs Get hired. Find success. Totaljobs About us Careers at Totaljobs Press Partners Privacy policy Terms and conditions Cookies Legal and compliance Accessibility Jobseekers Salary Planner Jobseeker help centre Career advice Recruiters Post job ads Recruiting news Courses Contact us - recruiters Recruit internationally Download App store Play store The Stepstone Group UK Ltd © 2026 We use cookies We use cookies to operate our website, measure how people use our services to help us improve them, enrich usage profiles and personalise the content displayed to you. We also share information about your use of our site with our social media, advertising, and analytics partners, who may combine it with other information, to show you relevant ads on other websites, and to measure the performance of our advertising. Some cookies are essential for the operation of our website. If you would prefer us not to use the non-essential cookies, click “Just necessary”, but please be aware that this may impact your experience of our site and the services we are able to offer. Click “Accept” if you’re happy for us to place these cookies. You can change your mind at any time. Store and / or access information on a device Cookies, device identifiers, or other information can be stored or accessed on your device for the purposes presented to you. Personalised ads and content, ad and content measurement, audience insights and product development Ads and content can be personalised based on a profile. More data can be added to better personalise ads and content. The performance of ads and content can be measured. Insights about audiences who have viewed the ads and content can be extracted. Data can be used to build or improve user experience, systems and software. Display third-party content (social networks, videos) Content from social networks and embedded content from third-party providers can be displayed. Identifiers derived from authentications If an identifier is created based on authentication data, such as contact details associated with online accounts you have set up on websites or apps (e.g. email address, phone number) or customer identifiers (e.g. an identifier provided by your telecommunications provider), then this identifier can be used to recognize you across websites, apps and devices if you are logged in with the same contact details. Just Necessary Accept All Cookie Settings You can also exercise your right to object to data processing based on legitimate interests under “Privacy Policy”. Privacy Policy Cookie policy