Allocations and Housing Register Manager Perm: West London

Are you passionate about tackling homelessness, providing strong operational management, and leading a dynamic team to make a lasting impact on people's lives? If so, this is your opportunity to join Ealing Council, who Adecco is delighted to be working in sole partnership with as they look to recruit for an Allocations and Housing Register Manager on a permanent basis, paying a salary of £59,739 to £63,159.

As part of a wider Housing Solutions team, you will provide leadership and management to the Allocations and Housing Register team. Reporting directly into the Head of Allocations and Accommodation, you will play a pivotal role in addressing housing challenges and ensuring residents have access to secure and stable homes.

Location: Perceval House, Ealing (West London)
Grade: 15
Hours: 35 each week (Monday to Friday, hybrid working)
Direct Reports: Up to 15 officers

Your role will include:

• Working collaboratively across teams within Housing Demand, the directorate, council and with partners delivering seamless end to end outcomes for residents.
• Delivering services across the full range of settings and channels to ensure best outcomes for residents, including face-to-face and home visits.
• Managing the Housing Register function, in line with the council's policy.
• Managing the allocation of council housing and nominations to Registered Providers, maximising the council's usage of social housing and ensuring customers receive appropriate advice and support on their housing issues both in relation to housing allocations and in enabling access to appropriate housing solutions including homelessness prevention.
• Ensuring nominations agreements with registered providers are reviewed on a regular basis, to ensure that they are up to date and relevant. In addition, you will establish effective monitoring arrangements to maximise the number of nominations available.
• Ensuring the Allocations strategy is regularly reviewed, and the lettings plan is updated. You will review monthly and annual figures in accordance with the lettings plan projections, ensuring the council meets set targets.
• Managing the overcrowding and under occupation related projects to ensure effective usage and throughput freeing up larger units.
• Developing, implementing and reviewing service delivery to optimise service delivery, ensuring compliance with housing legislation, local and national housing allocation policies, best practices etc.
• Collaborating with internal departments, government agencies, non-profits and community groups to build strong relationships, enhance service delivery and ensure housing needs are understood and addressed.
• Contributing to the development of strategies to prevent and reduce homelessness within the borough.
• Delivering operational excellence in the services, leading continuous improvement efforts and collaborating with other departments to support new property acquisition and supply projects.

Key Responsibilities

• Contributing and leading as directed in ensuring that service policies, procedures, and processes are continuously developed to reflect legislative and regulatory changes, guidance, and best practices, with a strong emphasis on adhering to legislation affecting the service, and ensure all working practices are compliant and efficient.
• Contributing to a culture of continuous improvement and innovation by supporting the development of and implementation of service improvements, service planning, including clearly communicating goals and expectations to enhance service delivery, processes, and outcomes, ensuring alignment with the organisation's and directorate's overall objectives, industry trends and best practice.
• Being responsible for managing and motivating the workforce, ensuring effective team management, professional development, and fostering a positive and productive work environment in line the council's employment policies, procedures and practices.
• Ensuring that regular 1-2-1s, team meetings and individual annual reviews are undertaken supported by a clear individual and team plans.
• Leading and managing assigned projects.
• Managing and monitoring budgets etc.

Key performance indicators:

• Delivery of statutory and local performance reporting to agreed timescales and quality standards
• Reduction of costs in the service.
• Timely identification and notification of applicants to properties
• Delivery of improvement projects within agreed timeframes and budgets

We're seeking a results-driven leader with:

• Significant experience in housing or related fields, with a proven track record in homelessness services.
• In-depth knowledge of housing legislation, including the Homelessness Reduction Act 2017.
• Excellent communication and stakeholder engagement abilities.
• Strong understanding of local and national housing policies, strategies, and best practices related to homelessness and how it influences service delivery.
• Experience of leading, managing, and motivating a team, ensuring high performance.
• Strong project management skills, with experience of successfully delivering complex projects from inception, through delivery to agreed time, cost, quality parameters.

Essential Qualifications

• Educated to degree level or NVQ Level 4 or 5, or equivalent work experience.
• A Level 4 or 5 Certificate or Diploma in Housing, or a foundation degree from the Chartered Institute of Housing, or a willingness and ability to work towards obtaining this qualification.
• Membership in a relevant professional body, such as the Chartered Institute of Housing.
• Evidence of Continuous Professional Development

Closing date for applications: Midnight on Sunday 8th June 2025.
Interview & Assessment dates: Week commencing Monday 23rd June 2025 onwards

Ready to lead transformative change in housing solutions? Apply online now, or email for a confidential conversation.