Number of Applicants
:000+
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To deliver a high\-quality, customer\-focused and responsive housing allocation and verification service to tenants and residents applying for transfers and social housing. The postholder will ensure the efficient and timely allocation of Council housing and nominations to Housing Associations and Housing Co\-operatives, including participation in mobility schemes, in accordance with the Councilâs Housing Allocation Scheme and statutory requirements.
Advertise available properties through the Choice\-Based Lettings (CBL) scheme.
Shortlist prospective tenants by accurately matching housing need and eligibility criteria.
Make direct offers of accommodation in accordance with the Councilâs Housing Allocation Scheme and relevant policies.
Process nominations to Housing Associations, ALMOs and Housing Co\-operatives.
Contribute to the effective operation of local, sub\-regional and national mobility schemes.
Undertake thorough verification of housing applications, ensuring compliance with statutory and local policy requirements.
Conduct detailed investigations, including home visits where necessary.
Assess eligibility, qualification and priority under Part VI of the Housing Act 1996.
Review complex documentation and make informed decisions on housing register applications.
Maintain accurate and up\-to\-date case records in line with data protection requirements.
Work closely with housing providers including ALMOs and Registered Social Landlords (RSLs).
Maintain and develop effective working relationships to ensure the best use of social rented stock.
Monitor and support provider performance relating to nominations and lettings.
Liaise with internal departments and partner agencies to ensure a coordinated, joined\-up service delivery approach.
Provide timely and accurate management information and statistical data.
Produce detailed reports to support monitoring of housing supply and allocations performance.
Contribute to service improvement initiatives and policy development.
Deliver a professional, empathetic and solutions\-focused service to residents.
Respond to enquiries, complaints and appeals within agreed timescales.
Promote and apply the Councilâs policy of Valuing Diversity and ensure fair and equal access to housing services.
Ensure compliance with equality, safeguarding and data protection legislation.
Good understanding of the processes and criteria for the allocation of social rented housing under Part VI of the Housing Act 1996.
Knowledge and understanding of housing problems encountered by local residents, including overcrowding, homelessness, medical and welfare\-related issues.
Understanding of the Councilâs policy on Valuing Diversity and a commitment to equality and inclusion.
Experience of working in a diverse, customer\-focused environment, delivering high standards of service.
Experience in property allocation, housing register assessment, or verification of complex and sensitive documentation.
Strong analytical and investigative skills with attention to detail.
Ability to interpret housing legislation, policy and procedural guidance.
Excellent written and verbal communication skills.
Ability to manage a varied caseload and prioritise competing demands effectively.
Competent in using housing management systems and Microsoft Office applications.
Ability to work collaboratively with internal and external stakeholders.
Professional, resilient and able to manage sensitive and challenging situations appropriately.
