Amazon Connect Solution Architect

Line of Service

Advisory

Industry/Sector

Technology

Specialism

Technology Leadership & Strategy

Management Level

Manager

Job Description & Summary

About the role

What your days will look like

• Solution Design: Design robust, scalable, and secure Amazon Connect solutions, encompassing call flows, IVR, chatbots, and integration with other AWS services and third-party systems.

• Implementation: Lead the deployment of Amazon Connect projects, ensuring solutions are delivered according to client specifications, timelines, and budgets.

• Optimisation: Continuously assess and refine Amazon Connect configurations to enhance performance, efficiency, and customer experience.

• Stakeholder Collaboration: Collaborate closely with business stakeholders, project managers, and development teams to gather requirements and deliver client-specific solutions.

• Technical Leadership: Provide technical guidance and mentorship to junior architects and developers, fostering a culture of continuous learning and development.

• Documentation: Develop and maintain comprehensive documentation for architectural designs, implementation plans, and operational procedures.

• Training: Conduct training sessions for internal teams and clients to ensure effective utilisation of Amazon Connect solutions.

• Compliance and Security: Ensure that all solutions adhere to industry standards, regulatory requirements, and PwC’s security policies.

This role is for you if

• You have a Bachelor’s degree in Computer Science, Information Technology, or a related field.

• You have experience in cloud architecture and AWS services and hands-on experience with Amazon Connect.

• You have a proven track record of designing and deploying contact centre solutions.

• You have proficiency in AWS services including Lambda, S3, DynamoDB, IAM, and CloudFormation.

• You have strong knowledge of telephony, VoIP, IVR, and contact centre technologies.

• Experience with programming languages such as Python, JavaScript, or Node.js.

• Familiarity with CRM systems (e.g., Salesforce, Zendesk) and integration best practices.

• Certifications: AWS Certified Solutions Architect – Associate or Professional; additional certifications in Amazon Connect or equivalent work experience including international candidates who qualify through experience in their home country is desirable.

What you’ll receive from us:

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Architecture Frameworks, Business Process Modeling, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Virtualization, Coaching and Feedback, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Enterprise Integration, Firewall (Network Security), Google Cloud Platform (GCP), Inclusion, Intellectual Curiosity, IT Infrastructure, IT Operations, IT Service Management (ITIL) {+ 25 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 60%

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

No

Job Posting End Date

January 27, 2026