Amazon Connect Technical Architect

Amazon Connect Technical Architect in Edinburgh (EH1) | Gazelle Global Consulting Ltd Find a job Post a job Sign up Tired of searching? Let’s find you the right jobs faster Get Started Search These jobs were popular with other job seekers Data Solution Architect Sky Kirton Campus, Livingston (EH54), EH54 7HH 4 days ago C360/MDM Developer Unitech Consultancy Services PVT LTD Edinburgh (EH2) Up to £450 per day 4 weeks ago Senior Data Architect Anson Mccade Edinburgh, Midlothian 110,000 Annual 1 week ago Ai Integration Engineer Streamline Search Limited Lanark (ML11), ML11 £55000 - £65000 per annum 3 weeks ago Senior IAM Developer Fruition Group Livingston (EH53) £80000.00 - £90000.00 per annum 4 days ago AI Solutions Architect (Fraud and Cyber focus) AMS CWS City of London (EC1), EC1 Negotiable 1 day ago AI Architect (SC + NPPV3) Sanderson Government and Defence City of London (EC1) £550 - £570 per annum + Outside IR35 1 week ago Data Architect (SC Cleared + NPPV3) Sanderson Government and Defence City of London (EC1) £550 - £570 per day + Outside IR35 1 week ago Lead Supportability Engineer Hackajob Ltd Edinburgh (EH1) Competitive 1 month ago Senior Agentic AI Developer Emporia Consulting Group Limited The City, City of London (EC2), EC3V 3LA Paying up to £1000 per day 1 week ago Amazon Connect Technical Architect Gazelle Global Consulting Ltd View Profile Edinburgh (EH1) Freelance / Project collaboration; Hybrid Published: 1 day ago Apply Save Amazon Connect Technical Architect Gazelle Global Consulting Ltd Apply The Role Our client is on a fast growth trajectory focusing on delivering transformational solutions using the AWS Cloud platform to drive exponential value for our customers. We are scaling up our Solution and Delivery teams in the geography to handle Amazon Connect related contact centre solutions and deliveries, which is a key area of growth. We are looking for talented individuals who could be part of this journey, helping with consulting customers, carrying out projects, assessments and designing solutions to address customer problems. We are looking for Amazon Connect Solution Architect who designs, builds, and scales intelligent, cloud-based contact center solutions. Your responsibilities: Own the overall solution architecture for the Amazon Connect platform, including Voice routing and contact flows, IVR design and call lifecycle, Agent experience and operational model Lead and contribute to deep architectural discussions, ensuring solutions follow AWS Well-Architected Framework principles (security, reliability, scalability, performance efficiency, and cost optimization). Define logical, physical, and integration architectures aligned to AWS best practices Design and govern Amazon Connect instances and environments Contact flows, queues, routing profiles, High-availability and multi-region design considerations Ensure scalability, performance, and service resilience are embedded into the solution design Define integration patterns using AWS Lambda, APIs and event-driven mechanisms, data persistence and downstream system integrations Engage with customers at both business and technical levels to understand requirements and provide expert guidance on Amazon Connect, Lex, Lambda, Kendra, Bedrock (GenAI) and broader AWS AI/ML services. Ensure real-time and post-call data capture, enrichment, and analytics using Amazon Connect analytics and intelligence features, including Contact Lens for transcription, sentiment, and quality insights, Call recording, monitoring, and reporting Ensure analytics solutions meet operational, compliance, and CX reporting needs Define the security architecture for Amazon Connect, including AWS IAM roles and least-privilege access Your Profile Essential skills/knowledge/experience: Certified AWS Solution Architect, with real-life solution architecture experience Good understanding of contact center technology landscape. Proven knowledge of Contact Center technologies including Interactive Voice Response (IVR), Voice Biometrics, Natural Language Processing, Telephony Integration CTI, Automatic Call Distribution ACD, Call Recording and Automation using AI/ML. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon Connect flows , AWS Lambda and Lex bots Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Experience with AWS technologies such as AWS Lambda, Amazon Lex, DynamoDB, S3, Sagemaker, Contact Lens, Transcribe etc. and how they may be leverage alongside Amazon Connect to enhance contact centre performance Well versed with AWS platform and technology services Good communication skills Have strong stakeholder management & engagement skills, effective at all levels Extensive knowledge of infrastructure planning and provisioning, security considerations, design and deployment, as well as system life cycle management Design and deployment of AWS / Hybrid solutions utilising a Cloud Native stack Desirable skills/knowledge/experience: Excellent communications skills Ability to develop requirements based on leadership connects Ability to work effectively in a remote, virtual, global environment Apply Gazelle Global Consulting Ltd IT & Tech 23 Jobs The company is part of Company Profile In Short Industry Engineering & Manufacture Founded 2011 Location 53-64 Chancery Lane, London, WC2A 1QS Company size 51-250 About Us Gazelle
Global is a niche recruitment agency operating globally. Continuously driving
inclusive hiring and sustainability. In 2011, Leslie Owusu and 2 former Co-Founders of Gazelle spotted a gap in how
recruitment agencies operated. So, they channelled their expertise into
co-founding Gazelle Global, a recruitment agency that delivers a best-in-class
service whilst being a thoughtful and conscientious employer. In 2018, Menno Krijnen became a shareholder. He brought a wealth of experience
in both recruitment and was a former consultant at ING. Since its inception,
Gazelle has become a trusted recruitment partner for numerous large clients. Who we are Council is supported
by a network of specialist teams, advisory committees and partners Council
– The Council has overall
responsibility for protecting people using registrants’ services. Committees – Committees advise and assist the Council. Executive
Leadership Team (ELT) – The
ELT has day-to-day responsibility for managing HCPC. People and Departments – Employees work across a variety of departments to
support our operations. Specialisms We supply best-in-class talent for
permanent and contract roles across Europe and the UK in Banking, Finance, IT
and Sustainability. Banking & Finance Gazelle Global has
been instrumental in helping banking and finance organisations build
high-performing teams across critical roles, driving innovation, compliance,
and client satisfaction in a dynamic industry. FinTech We specialise in
sourcing talent for key areas such as digital banking, payments, risk
management, cybersecurity, and regulatory technology. Our expertise enables
financial institutions and fintech companies to stay ahead of technological
advancements while maintaining compliance with ever-changing regulations. Similar Amazon Connect Technical Architect Jobs Popular with Other Job Seekers Data Solution Architect Sky Kirton Campus, Livingston (EH54), EH54 7HH 4 days ago C360/MDM Developer Unitech Consultancy Services PVT LTD Edinburgh (EH2) Up to £450 per day 4 weeks ago Senior Data Architect Anson Mccade Edinburgh, Midlothian 110,000 Annual 1 week ago Ai Integration Engineer Streamline Search Limited Lanark (ML11), ML11 £55000 - £65000 per annum 3 weeks ago Senior IAM Developer Fruition Group Livingston (EH53) £80000.00 - £90000.00 per annum 4 days ago AI Solutions Architect (Fraud and Cyber focus) AMS CWS City of London (EC1), EC1 Negotiable 1 day ago AI Architect (SC + NPPV3) Sanderson Government and Defence City of London (EC1) £550 - £570 per annum + Outside IR35 1 week ago Data Architect (SC Cleared + NPPV3) Sanderson Government and Defence City of London (EC1) £550 - £570 per day + Outside IR35 1 week ago Lead Supportability Engineer Hackajob Ltd Edinburgh (EH1) Competitive 1 month ago Senior Agentic AI Developer Emporia Consulting Group Limited The City, City of London (EC2), EC3V 3LA Paying up to £1000 per day 1 week ago Amazon Connect Technical Architect jobs Amazon Connect Technical Architect jobs in Edinburgh IT jobs IT jobs in Edinburgh Architecture jobs Architecture jobs in Edinburgh Jobs in Edinburgh Full Time jobs Weekend jobs Retail jobs Night Shift jobs Apprenticeship jobs NHS jobs HGV jobs Immediate Start jobs Warehouse jobs Cleaning jobs No Experience jobs Remote jobs Admin jobs Apprenticeships jobs Administration jobs Tesco jobs Get hired. Find success. Get started Totaljobs About us Careers at Totaljobs Press Partners Privacy policy Terms and conditions Cookies Legal and compliance Accessibility Jobseekers Salary Planner Jobseeker help centre Career advice Recruiters Post job ads Recruiting news Courses Contact us - recruiters Recruit internationally Download App store Play store The Stepstone Group UK Ltd © 2026 We use cookies We use cookies to operate our website, measure how people use our services to help us improve them, enrich usage profiles and personalise the content displayed to you. We also share information about your use of our site with our social media, advertising, and analytics partners, who may combine it with other information, to show you relevant ads on other websites, and to measure the performance of our advertising. Some cookies are essential for the operation of our website. If you would prefer us not to use the non-essential cookies, click “Just necessary”, but please be aware that this may impact your experience of our site and the services we are able to offer. Click “Accept” if you’re happy for us to place these cookies. You can change your mind at any time. Store and / or access information on a device Cookies, device identifiers, or other information can be stored or accessed on your device for the purposes presented to you. Personalised ads and content, ad and content measurement, audience insights and product development Ads and content can be personalised based on a profile. More data can be added to better personalise ads and content. The performance of ads and content can be measured. Insights about audiences who have viewed the ads and content can be extracted. Data can be used to build or improve user experience, systems and software. Display third-party content (social networks, videos) Content from social networks and embedded content from third-party providers can be displayed. Identifiers derived from authentications If an identifier is created based on authentication data, such as contact details associated with online accounts you have set up on websites or apps (e.g. email address, phone number) or customer identifiers (e.g. an identifier provided by your telecommunications provider), then this identifier can be used to recognize you across websites, apps and devices if you are logged in with the same contact details. Just Necessary Accept All Cookie Settings You can also exercise your right to object to data processing based on legitimate interests under “Privacy Policy”. Privacy Policy Cookie policy