Ambulance Care Assistant - Mental Health (Bank)

Join Our Team as a Bank Mental Health Ambulance Care Assistant

We have a fantastic opportunity for Bank Mental Health Ambulance Care Assistants to join our growing team based in Gloucester.

Are you someone who already works as a mental health support worker or has experience working with people with mental health needs?

Do you have a passion for helping others through moments of crisis and looking for wider experience?

Do you thrive in roles where compassion, communication, and a least restrictive approach guide every interaction? If so — we’d love to hear from you.

This role offers exceptional variety and the chance to engage with people and services across the region. You will be supporting people with mental health needs to and from healthcare facilities. This Is usually carried out as a two- or three-person team and sometimes one person so, it is vital to hold a full UK driving licence.

As part of EMED Group’s Safe Care Mental Health division, you will:

Main Duties:

• Working as part of a team to support the service user on board our specialist mental health


• Support and communicate with the nurses, social workers, police and other professionals with transporting service users to and from hospitals, homes, prisons, and mental health facilities.


• Taking responsibility for ensuring the vehicle is safely and responsibly driven.


• Supporting people who may have challenging behaviour and/or mental health illnesses, who may need physical intervention.


• Working alongside the nurses, police and other professionals to transport vulnerable service users between a variety of locations including hospitals, homes and prisons to medical/care settings including A&E, outpatients and hospital wards.


• Liaising with hospital staff and the police on the safe conveyance of the service user to and from places of safety


• Responsible for lifting, securing, and helping service users in and out of the ambulance.


• Handing over of service users to appropriate staff on arrival at treatment centres/hospitals.


• Transfer service users from beds to stretchers, chairs to chairs or similar both in and out of hospital and medical/commercial flights.


• Ensuring that the ambulance is kept safe, clean, and tidy.

Successful candidates will have:

• Full manual UK driving licence.

• Committed to patient care and the ability to build a rapport with patients.


• An effective communicator and experience of communicating with others in what can often be emotional and difficult circumstances.


• To be a calm, considerate, careful driver, with no more than three penalty points on your license.


• To have a natural flair for team working and collaboration.


• Be physically fit for patient handling, moving and occasionally, patient restraint when required.


• Able to problem solve and identify keys changes in patients’ behaviour whilst working demanding situations.

Some of the benefits can you expect.

• Bank Rate £13.56 per hour plus holiday allowance (pro rata in relation to hours worked)


• The flexibility of a bank (0 hour) position - work when suits you


• Uniform provided.

Our Values

Collaborative – We work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
Agile – We listen, learn and adapt to improve the business, each other, and ourselves.
Reliable – We do what we say we will do, we take responsibility and we behave with integrity.
Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.

About Us

EMED Group is an established healthcare logistics provider that enables access to health and social care through our four specialist divisions. We are one of the largest health and care partners to the NHS with 4,000 colleagues across over 60 bases UK-wide.

EMED Group is committed to pro-actively improving the wellbeing of our communities by providing access to vital health and social care services across the UK.