Analyst, Endpoint Solutions

Job Purpose

Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.

ICE Endpoint Solutions is responsible for every endpoint, physical and virtual, which currently accounts to just under 25,000 devices globally. Master images/Golden templates, operating system updates/upgrades, security patches, software and configurations fall within the purview of our remit. Endpoint Solutions works closely with multiple IT groups within the organization to ensure proper and compliant operations of endpoints.

Responsibilities

As a member of our Endpoint Solutions team, you will play in integral role in the overall Digital Employee Experience for our employees. The Endpoint Solutions Analyst is responsible for reporting, inventory, troubleshooting and maintaining devices.

• Systems Administration - Coordinating and assisting engineers with systems crucial to the day-to-day operations of ICE endpoints.
• Application support - Deploying, configuring, operating, monitoring, tuning, upgrading, and troubleshooting endpoint applications.
• Operational Duties - The Endpoint Solutions Analyst will be working within a ticketing system and is responsible for timely remediation or escalation of end user issues. Will also be expected to provide guidance and documentation for the end user support team.

Knowledge and Experience

• Bachelor's degree in Computer Science, Engineering, MIS, CIS or related discipline
• Knowledge of information technology operations
• Some experience with tools like Intune, ServiceNow, Altiris, Tanium
• Familiar with Windows 10 and 11
• Ability to understand and navigate L1, L2 and L3 ticketing systems
• Good PowerShell skills
• Capable with Office suite of products
• Experience with hardware and software troubleshooting

Desirable Knowledge and Experience

• Detail oriented
• Willingness to take on tasks outside of the organization
• A preference to do quality work over quantity of work