Application Support Manager

A leading financial services organisation is on a mission to modernise its technology stack - and we're looking for an experienced Application Support Manager to lead this critical function.

Based in London, this is a key leadership role within the Engineering and Technology team. You'll take ownership of core business applications - from SaaS to in-house systems - and ensure their performance, stability, and continuous improvement.

What you'll be doing:

• Lead and develop a growing Application Support team
• Own the support lifecycle of critical business applications
• Manage major incidents (P1/P2) and drive root cause analysis
• Improve monitoring, observability, and performance metrics
• Collaborate with Dev, Infra, and IT Ops teams for seamless service
• Oversee vendor relationships and third-party support
• Contribute to the transition to modern technologies (Azure, Docker, AKS)

What we're looking for:

• Proven experience in Application Support leadership (preferably in regulated environments)
• Strong technical background with Microsoft stack (.NET Core, C#, SQL, etc.)
• Familiarity with modern cloud platforms and observability tools (e.g. Dynatrace, Azure App Insights)
• Confident in incident management, stakeholder engagement, and service governance
• Knowledge of ITIL and a continuous improvement mindset
• Excellent communication and team management skills

Interested in making a real impact in a tech-modernising environment?

Let's talk. Apply now to find out more!