Application Support Social Housing

Application Support (Social Housing)
Stoke Newington, London - hybrid working, at least 2 days per week in the office
£39,027 + Holiday + Pension + Great Benefits

Do you come from an Application Support background with experience working with housing management systems?

Are you looking for a new role working for a well-established housing association in an important role, offering a varied and interesting day-to-day?

This stable non-profit organisation, covering roughly 1500 properties across London, offer a tight-knit "family-like" environment. They are looking for a Systems and Technology Officer to join their team.

In this role, you will provide first-line support for all technology, systems and devices. You will ensure users are familiar with all their key systems, and that their devices work smoothly and reliably. This role encompasses both that of a systems analyst and a support technician, and is support by an external IT support service.

The candidate must have experience working for a housing association so you have experience with housing management systems (ideally Civica Cx). You will have an IT Support background with first and second line and will be approachable, have good attention to detail, and will enjoy helping others.

This is a fantastic opportunity to take the next step in your career, joining a stable and established organisation in a technically interesting role.

The Role:
* Provide first-line user support for systems and devices
* Provide appropriate onboarding, training and support to users
* Manage the technology ticket system, logging, updating and closing tickets in real time
* Implement routine system changes and enhancements, including configuration, testing and triage
* Coordinate system upgrades, including user acceptance testing (UAT)
* Perform defect management, testing, reporting and resolution

The Person:
* Must have experience working for a housing association
* Application Support background
* Experience with housing management systems is essential (ideally with Civica Cx but not required if you have used other similar systems
* Based in London and commutable to Stoke Newington at least twice per week

Reference Number: BBBH255630