Application Support Specialist

We are looking for a skilled Technical Application Support Specialist to join a fast -growing software company serving the restaurant retail sector. This role involves supporting integrations with third -party delivery platforms (UberEats, Just Eat, Glovo), POS systems (NCR, Oracle), and proprietary online ordering solutions like click & collect, kiosks, and drive -thru.

Key Responsibilities:

• Configure complex application and menu integrations across delivery platforms, POS, and internal systems ensuring seamless client experience
  

• Own technical incident management: troubleshoot, log, update clients, escalate, and engage vendors or development teams as needed
  

• Develop and deliver professional end -user training, including supporting materials; provide technical guidance to staff
  

• Draft and distribute support communications to stakeholders; maintain technical documentation and Standard Operating Procedures (SOPs)
  

• Monitor system performance, troubleshoot issues, conduct root cause analysis, and assist in problem and change management processes
  

• Test product configurations and collaborate with development teams for enhancements and rollouts
  

• Automate repetitive tasks, implement process improvements, and respond to user feedback to enhance customer experience
  

• Provide exceptional customer service through chat and email, collaborating closely with account managers and multiple stakeholders daily
  

Essential Skills and Competencies:

• Strong organizational skills with attention to detail and the ability to multitask and meet deadlines under pressure
  

• Excellent communication and interpersonal skills with fluency in English
  

• Analytical thinker and problem solver, capable of working independently and within teams
  

• Reliable, methodical, and deadline -driven
  

This is a full -time, remote position with excellent opportunities for career growth in a dynamic, rapidly expanding company disrupting the logistics and retail food industries.

Apply now to join a remote -first, fun, and flexible working environment that values quality output and work -life balance.