Applications Engineer

Role: Applications Engineer
Location: Leicester - Onsite (Moving to Hybrid)
Salary: Up to £38,000 + Benefits

Summary:

An exciting opportunity has arisen for a driven Applications Engineer to join a thriving Application Support function within an innovative and collaborative company. This role will be instrumental in leading the application support team, ensuring the successful delivery of end-to-end projects, and liaising with clients to meet their needs. This role is ideal for a proactive individual who is both highly technical and client-focused, eager to bridge technical and client-facing aspects.

The Company:

Join a well-established, creative SaaS provider in the marketing industry, known for its supportive and collaborative culture. Recently acquired by a global business, they're expanding with exciting projects in the pipeline. You'll work closely with a team of app support analysts, developers, QAs, and project managers in a flexible, hybrid environment that values learning and growth. With dedicated training days, 26 days holiday + Summer Allowance + Bank Holidays, and clear paths for career progression, this is an ideal opportunity for technical professionals ready to make an impact.

The Role:

As the Applications Engineer, you will act as a senior technical authority for the function, representing the Application Support function, driving the delivery of projects, and serving as a liaison between internal teams and clients. While the team's junior support technicians are independently handling day-to-day tasks, you will be available to assist on complex tickets, provide technical direction, and deliver tailored product solutions to clients. You'll use your technical expertise in SQL and application support to improve templates, handle adjustments, and ensure that client needs are met with efficiency and professionalism.

Your responsibilities will include:

• Acting as the senior technical authority of the Application Support function.
• Liaising with internal stakeholders and clients to understand project requirements and manage expectations.
• Handling escalated support requests, assisting junior technicians, and picking up tickets as necessary.
• Leading client showcases of products, delivering product demonstrations and adjusting templates as needed.
• Developing and documenting technical roadmaps, understanding deliverables, and ensuring adherence to project timelines.
• Using SQL to adjust templates and introduce enhancements.
• Working collaboratively with Project Managers and Developers to maintain seamless project handoffs and communicate changes.

Skills & Experience Required:

• Proven experience in Application Support and Project Delivery.
• Strong technical skills, particularly in SQL for template adjustments and customisations.
• Excellent communication skills with the ability to translate technical jargon into clear language for clients.
• Ability to manage and support multiple projects, providing direction and technical expertise.
• Familiarity with end-to-end project lifecycle management and client relations.
• A driven personality with a proactive and adaptable approach to work.

What's in it for you?

• Hybrid working arrangement (Kicking in once you're settled).
• 26 days holiday + bank holidays and additional summer leave
• Regular team events, including pizza and games nights
• Opportunities for paid training and career growth within the organisation

Apply Now!

If you're ready to join a dynamic team and take on a technical leadership role that offers ample growth and learning opportunities, we'd love to hear from you.

Interviews are happening soon - submit your CV today to avoid missing out!

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