£33,369 - 36,163 yearly
Number of Applicants
:000+
Fixed Term Contract until March 2025 (possibility to extend)
Join our dynamic team as a 2nd/3rd Line Applications Support Analyst and play a pivotal role in supporting our systems and applications. This second-line position involves handling technical and complex calls escalated from the helpdesk. As the first point of contact within the Applications Support team, you'll provide expert technical support for critical IT applications used by the Council. Our team is expanding with large new projects and digital initiatives like AI and the Innovation Hub, offering a chance to make a significant impact during an exciting period of growth and change.
Our benefitsWe offer a wide range of benefits to our employees, these include:
What will you be doing?
In this role, your day can vary from simple root-cause analysis to tackling more complex technical issues. You’ll manage support call queues, resolving incidents and service requests while offering technical advice to users and colleagues. You’ll ensure our applications run smoothly, maintaining technical manuals and support documents.
During your typical day, you might work as a resource for project teams, helping them gather information and perform software updates, ensuring seamless handovers and adhering to change management procedures.
You'll be servicing a vast variety of departments, including Adult Social Care, Children’s Services, Education, Housing, and Regulatory Services, making each day unique and exciting. Your efforts will directly contribute to enhancing service quality and customer satisfaction.
About youAs an Applications Support Analyst, you have a knack for delving into complex issues and finding effective solutions through thorough analysis of available information. You approach challenges with composure and a methodical mindset, ensuring tasks are handled thoughtfully and efficiently.
We’re looking for someone who is passionate about problem-solving and has a natural affinity and understanding for technology. Strong communication skills are essential, as you'll collaborate seamlessly with both technical and non-technical users. Attention to detail is your forte, and you thrive in a dynamic environment where multitasking is key.
A good training package and clear career progression opportunities are available, with a focus on career progression planning within the team, ensuring you have the support and development to grow professionally.
Is this you? If so, we’d like to hear from you.
Thank you to all who have shown interest in our company. If you have applied before, please note that reapplying is not necessary at this time.
About usWe’re a new council, following one of the largest shake-ups in local government reform in recent history. As a new authority, we’re embarking on an exciting journey to deliver exceptional services for our residents, customers and communities.
Our vision at West Northamptonshire Council is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.
Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.
When potential is unlocked, talent thrives.
Choose a career that offers you a true sense of achievement, fills you with pride and challenges you in a positive way, every day.
West Northants Council, where careers thrive.
Should you require the Job Description in another format or language, please contact: [email protected]
Northampton, Northamptonshire, Northamptonshire; East Midlands; England
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