Applications Support Lead

Applications Support Lead

Our client is looking for a Applications Support Lead to join ASAP. You will be accountable for the provision of technical support for the organisations applications and ensure the successful and reliable operation of key applications, including technical support for users and service owner, planning upgrades and performing preventative maintenance. You will also be tasked with enabling and facilitating the work of the Application Support Engineers.

You will provide Level 2 and Level 3 support for their software applications, ensuring their stability, security, and optimal performance. The role includes managing configuration changes, patching infrastructure and applications and collaborating with vendors and internal teams.

Main accountabilities

• Lead and mentor a team of application support engineers.

• Act as an escalation point, resolving issues in a professional and timely manner.

• Deliver Level 2 and Level 3 support for application-related issues.

• Implement configuration changes and enhancements to software applications.

• Ensuring regular patching of infrastructure and applications to ensure security and performance are completed

• Manage relationships with vendors and coordinate upgrades and maintenance activities.

Responsibilities

• Provide leadership and guidance to the application support team, fostering a collaborative and supportive environment.

• Troubleshoot and resolve application-related issues, providing timely and effective solutions.

• Conduct security assessments and implement necessary security measures.

• Prioritise and manage multiple support tickets, ensuring critical issues are addressed promptly.

• Work with development teams to test and deploy application enhancements and updates.

• Maintain technical documentation and create self-service documentation for users.

• Act as a liaison between the business and technical teams, contributing to sprints as a business representative and resource.

• Develop and maintain application roadmaps and contribute to annual planning activities.

• Provide business relationship management, ensuring alignment between IT and business objectives.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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