Apprentice Administrator

?? Location: Redhill

?? Start Date: ASAP

BACKGROUND CHECK WILL BE REQUIRED

Are you looking to launch your career in a fast-paced, tech-savvy environment? We’re offering an exciting opportunity for a motivated and detail-oriented individual to join our team as a Billing Apprentice. This role is perfect for someone eager to learn how services are delivered, managed, and billed in a modern business setting.

As a Billing Apprentice, you’ll gain hands-on experience supporting the day-to-day operations of our client's billing processes. You’ll work closely with experienced team members to learn how they manage customer accounts, process service requests, and ensure accurate invoicing.

Your key responsibilities will include:

• Learning to use internal and third-party systems to manage billing profiles, customer accounts, and service changes
• Assisting with service activations, deactivations, and package updates
• Supporting the monthly billing cycle and helping to ensure accuracy
• Performing regular checks to identify and resolve any billing errors or data issues
• Responding to customer and internal queries and helping to resolve them efficiently
• Managing assigned tasks through our internal ticketing system
• Processing prepay voucher orders and ensuring timely delivery of digital products
• Collaborating with other departments to ensure smooth and accurate billing operations

We’re not expecting you to have experience — just the right attitude and a willingness to learn. We’re looking for someone who is:

• Curious and eager to develop new skills
• Organised and detail-focused
• A strong communicator and team player
• Comfortable using technology and open to learning new systems
• Interested in how services are billed and managed in a business environment

To thrive in this role, you’ll ideally bring:

• A good level of secondary education
• Strong numerical skills and attention to detail
• Good interpersonal and communication skills
• A self-motivated attitude with a drive to learn
• A good working knowledge of Microsoft Excel and Word
• Flexibility, reliability, and a collaborative mindset
• A genuine willingness to grow and develop professionally

• Practical experience in a supportive and collaborative team
• Training on industry-standard systems and billing processes
• A solid foundation in business operations and customer service
• A great start to a career in billing, operations, or service management