Apprentice Customer Service Advisor (Automotive)

What you will do in your working day
An exciting opportunity that offers a varied workload the apprentice will develop skills in a number of areas, including:
Safe storage of parts
Handling, storing, and receiving stock
Processing payments
Following company procedures
Identifying, sourcing, and ordering parts
Monitoring and solving customer problems/enquiries and processing customer orders
The Parts Advisor Apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme ECAT. A Parts Advisor Apprentice will support the dealership, improve sales, and provide excellent customer service.
The training you will be getting
Customer Service Practitioner Level 3 Apprenticeship Standard
Apprentices will be working and will be trained within the dealership and a Skills Coach will make contact at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course
An Apprentice’s training includes:
Industry recognised Level 3 Customer Service qualification
Practitioner Standard qualification
Functional Skills in maths and English (if required)
What to expect at the end of your apprenticeship
A potential full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
Prospects are endless, by having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in