Apprentice IT Systems Engineer | North Shields NE30 | 37.5 hours a week | £20,000 - £22,000 salary depending on experience
At One IT Support we consider ourselves to be one of the friendliest, most personable technology service companies in the North East. Founded in February 2011, the business has grown exponentially.
We pride ourselves on being a small business, where every member of staff gets their say and has the chance to grow and learn. We do not operate a traditional “line” based service desk, and you will be given the opportunity to learn all aspects of the business, as well as being encouraged to share your skills with others.
The Apprentice IT Systems Engineer position is an exciting role within the technical support department and will involve the successful applicant splitting their time between providing as providing remote support from the One IT Support office as well as onsite support for a variety of clients.
To succeed in this role, you will have a passion for IT and providing high-energy customer service to client personnel, all the way up to director level. You will be a dedicated and reliable IT Engineer with a minimum of half a year professional experience in a similar role, or other outstanding personal experience.
This role will be primarily based in the North Shields office with some visits to client sites, primarily in the North East of England, but occasionally further afield. Mileage is covered at 45p per mile in your own vehicle.
What can you expect in return?
• Free gym membership
• Training / Industry recognised certifications
• Company pension scheme
• Free hot drinks
• 32 days annual leave, increasing with length of service
• A one-hour lunch break with 2 additional short breaks daily
Knowledge, skills and experience required
• Highly self-motivated and customer focussed, with excellent communication skills
• Good problem-solving skills and the ability to think logically, to resolve issues you have not encountered before
• Ability to work independently and collaboratively in a team environment.
• Honesty to ask for help when needed and if things go wrong
• Ability to work independently and collaboratively in a team environment.
• Strong interest in IT and technology, with a desire to build a career in the field
• Desire to learn more and improve daily
Desirable skills and experience
• Experience providing IT Support
• A full driving licence as well as your own car
What will your role as an Apprentice IT Systems Engineer look like?
• Responding to support requests via telephone and email in a professional and timely manner
• Troubleshooting and diagnosing technical issues primarily remotely but also onsite as required
• General user and account administration
• Building, upgrading, and repairing hardware both onsite and in our fully equipped workshop
• Helping keep a tidy and safe working environment
• Assisting other staff in project work
• Organising and tracking stock
• Working with other engineers on site, both completing
• Other duties as assigned by management
Due to the nature of the role a full enhanced DBS will be carried out.
Salary :
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