Apprentice Receptionist / Administrator ACCESS TRAINING (EAST MIDLANDS) LTD

What you will do in your working day

• Service the reception, greet learners, representatives from outside organisations and all other customers, ensuring they are dealt with efficiently, according to their individual needs and referred when necessary
• To answer external and internal telephone enquiries, dealing with them when appropriate or referring elsewhere when necessary
• To take messages, when appropriate, ensuring they are passed on, actioned or acknowledged, meeting customers’ expectations
• To provide accurate and up-to-date information on the services provided by Access Training, face to face and by telephone, ensuring that the customer fully understands what is being said
• To open incoming post, sort and distribute into pigeon-holes when required
• To take outgoing post to the local post office
• To ensure that the appropriate learner paperwork is kept up to date and progressed, when necessary, with the relevant department or outside organisation.  
• Make payments to learners for reimbursement of travel & lunch vouchers
• To word process routine letters and other documents ensuring that they are at an appropriate level for the person for whom they are intended, along with the production of documents from drafts prepared by others
• To deal with telephone calls from employers regarding the induction of their learners and act upon their queries.
• Claim certificates from awarding bodies following IQA.
• Register learner qualifications with the appropriate Awarding Bodies.

The training you will be getting

• Level 2 Customer Service Practitioner
• Level 2 apprenticeships
• Apprentices who have not achieved the equivalent of level 2 qualifications in maths and English, will need to achieve level 1 functional skills in these and work towards level 2 functional skills
• Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
• The apprentice will spend 20% of their working hours in off-the-job activities and training
• On-the-job and off-the-job training will be delivered in the workplace

What to expect at the end of your apprenticeship

May lead to permanent position.