Apprentice Service Advisor FORD & SLATER LIMITED

What you will do in your working day

Key accountability & responsibilities will include:

• To work as part of a team delivering a first class, professional customer service, ensuring that where possible, customer enquiries, payments and complaints are resolved at the first point of contact
• To greet customers in a friendly, professional and courteous manner
• To work within established procedures for each service request including logging, processing and progress chasing enquiries, adhering to service level agreements and quality standards to maximise customer satisfaction
• To maintain electronic and written records of letters and forms received, information given, services requested and complaints made, to ensure accuracy of information and efficiency when dealing with customers
• In conjunction with service advisor/senior service advisor, to encourage feedback on services provided and recognise the changing needs of the service and make recommendations to the service manager/depot manager for service improvement
• To undertake general administrative duties to ensure the smooth flow of work within the customer service reception
• To assist the service advisor/senior service advisor to give repair estimates and price quotations and offer repair suggestions
• To obtain customer authorisation and order numbers

The training you will be getting

Level 3 Business Administrator Apprenticeship Standard.

This apprenticeship programme is delivered with a blended learning approach and includes a mixture of onsite tutor visits and online tutor led sessions. All delivery is completed in the workplace, and you will not need to attend any off-site training.

What to expect at the end of your apprenticeship

This is a fantastic opening to gain potential permanent employment in a varied and ever-expanding industry. Ford and Slater have an enviable reputation for well-trained, high-quality staff and this is a career opportunity not to be missed.