Art Account Manager

Art Account Manager

Vickers Neal are delighted to be working with Elegant Clutter at their site in Leamington Spa

THE COMPANY:

At Elegant Clutter we believe that art can be anything. We also believe that anything is possible. So, we created Art Story, an international art consultancy that knows no limits. We are building a team that will help grow Elegant Clutter’s art and sculpture business in the hospitality industry on a global scale. If you think you have the imagination and passion to make a difference and fancy working in a dynamic and creative environment, then please get in touch.

PURPOSE OF JOB:

• The primary focus is on customer satisfaction, retention, and upselling. This role focusses on building professional relationships with clients to understand their needs, address concerns, and ensure that the company's products and services meet their expectations. Responsibilities also involve promotion of artworks and services to prospective clients.

Skills Needed: Art consultancy, strong interpersonal skills, negotiation abilities, and a customer-centric approach are essential.

JOB CONTENT:

Duties and Responsibilities:

• Account Management: Proactively manageyour own portfolio of accounts/clients, including interior designers, hotel owners/operators, and hospitality procurement teams.
• Account Growth: Identify opportunities for account growth and expansion. Develop a thorough understanding of the clients’ position in the market, their services, client/customer base, points of difference, and competitive landscape. Visit clients, attend trade shows, and other industry events to capitalize on networking and relationship-building opportunities. Build strong knowledge of competitive intelligence and product/service positioning within the industry.
• Art Consultancy: play vital role in curating art collections, development of in-house art solutions as well as sourced art, enhance spaces through thoughtful art integration. Stay informed on current art trends, emerging artists, and market values.
• Client Engagement: Proactively remain connected to clients and the ever-changing market to access new opportunities. Ensure all viable clients are engaged on a regular and effective basis. Take ownership of the project conception stage by extracting meaningful client briefs and enabling effective qualification and scoping of new enquiries.
• Risk Management: Identify the primary risks and issues, consider possible outcomes by engaging internal experts early in the process. Identify likely solutions needed and agree on the best client-facing/order conversion and pricing strategy.
• Conversion: Coordinate and prepare project costing to ensure timely issuance of project offers, including ballpark or defined budgets.

• Client Communication: Regularly communicate with clients to understand their requirements, creative and commercial direction. Manage their expectations by issuing project timelines with key milestones, highlighting interdependencies between key stages of the project. Establish and execute effective client communication and approval protocols.
• Internal Administration: Accurately report internal administration, including CRM database, sales pipeline forecasting, and turnover reporting.
• Problem-Solving: Troubleshooting to overcome issues or challenges faced by clients
• Brand Representative: Be the brand ambassador of our Company by representing your team externally with clients and internally by collaborating with externally with clients and internally by collaborating with Project Management and the internal Project Team.

Essential Skills

The successful candidate will be a natural relationship builder and be at ease in all business and social situations. We are looking for team players who take ownership of their projects and clients and will always find a way to succeed.

• Degree in Art History, Fine Arts, or a related field (desired not essential). Proven experience in interior design, art sales, curation, or consultancy.
• Proven working experience in a project management environment.
• A client-focused approach and the ability to manage a diverse range of situations.
• A positive and assertive disposition suitable for managing pressurised projects.
• A good eye for detail and design.
• Strong research and procurement skills. Excellent communication skills at all levels with clients and suppliers.
• Strong working knowledge of Microsoft Office (essential) and Adobe In-Design (desired).
• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.
• The ability to quickly understand numbers and prices to negotiate financial terms with clients easily.
• The ability to work independently and as part of a team.
• The ability to come up with practical solutions supported by common sense.
• If you have any other sections or specific requirements, feel free to share them!

A keen interest in art and design would also be essential. You will typically have a minimum of 2-4 years of experience in a related field. Please note you need to be flexible with working irregular hours, as client meetings or installations can occasionally take place outside of office hours. A driving licence and your own car are required.

Upon application your cv will be sent to Vickers Neal and Elegant Clutter. We do NOT send cvs to third parties.