ASB & Safeguarding Team Leader

Are you ready for your next leadership role in ASB and Safeguarding?

Then join us at Freebridge Community Housing in King's Lynn! We are seeking an ASB & Safeguarding Team Leader to lead with integrity and commitment in addressing anti-social behaviour (ASB) and community safety concerns. This role involves proactive investigation, resolution, and prevention strategies, championing a collaborative and victim-focused approach. The successful candidate will lead a team of ASB Advisors and a Safeguarding Officer, ensuring high standards, consistency, and compliance in case management across the team.

About Freebridge Community Housing:

Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of King’s Lynn and West Norfolk’s housing stock. We now have over 7500 properties across west and north Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We’ve had numerous achievements, including delivering our tenants' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change.

What you’ll be doing:

• Lead and develop the ASB team, ensuring consistency and compliance within the team.
• Triage and prioritise ASB reports, assessing risk and urgency.
• Manage a caseload of complex ASB and tenancy breach cases from investigation to resolution.
• Gather evidence, take witness statements, and prepare legal casework.
• Support legal action preparation with comprehensive case files.
• Serve notices, attend evictions, and represent the organisation in court.
• Promote ASB reporting and provide advice through community engagement.
• Interview alleged perpetrators to assess risk and explore solutions.
• Identify safeguarding concerns and liaise with external agencies.
• Collaborate with partners to address ASB and community safety issues.
• Maintain accurate case records and meet performance targets.
• Analyse and report compliance data to inform service improvements.

What we’re looking for:

• Minimum 12 months in ASB/safeguarding leadership within social housing or similar.
• Proven ability to lead and develop teams, conduct case reviews, and ensure compliance.
• Strong ASB case management, including domestic abuse, hate crime, and tenancy breaches.
• Skilled in investigations, interviews, evidence gathering, legal casework, and court presentation.
• Confident in risk assessment, prioritising reports, and determining appropriate actions.
• In-depth knowledge of ASB, safeguarding, housing law, and enforcement tools.
• An understanding of consumer standards and how that impacts the team.
• Delivers high-quality, timely, and inclusive customer service; manages expectations effectively.
• Strong communicator across diverse audiences and channels; builds collaborative partnerships.
• Experienced in multi-agency working and stakeholder engagement.
• Flexible and committed, with the ability to travel daily and attend occasional out-of-hours meetings or training.

What’s in it for you?

At Freebridge, we’re appreciative of our team and you can enjoy the following benefits from joining us, among many more:

• Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service.
• Exclusive Employee Discounts: Access amazing deals through our Reward Gateway.
• Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave.
• Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme.
• Charitable Leave: One day per year to volunteer for a cause you care about.
• Discounted Gym Membership: Stay fit with discounted membership at Alive Leisure.
• Work-life Balance: Enjoy an early finish on a Friday to kick-start your weekend!
• Pension Scheme: A company contributory pension scheme with generous employer contributions

Diversity & Inclusion

Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don’t discriminate against employees or potential employees based on protected characteristics. We’re happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best. As part of this commitment, we also offer accessibility tours for candidates to help ensure an inclusive and welcoming experience from the outset.

Apply now to join our team and make a difference to lives across West and North Norfolk.